Patient Services Apprentice in Northwich

As one of the North West's leading medical practices, we are here for our patients each day. We've seen it all - new borns, old age, we're experts in the human body and human emotions. We also see people at the best and most difficult times of their lives. We don't do it for the thank you - we do it because we want to make a difference.

Being a Patient Services Apprentice, you'll learn through on and off the job training, underpinned by a national qualification how to provide a professional and efficient patient experience. Do you have an enthusiasm and passion for learning? Do you understand and have an appreciation for what is required to provide an exceptional service? If the answer is YES, you could have the opportunity to make life a bit better.

We are not a 9-5 service and successful candidates must be able to work Monday - Friday, with some days starting at 7.45am, and others finishing at 7.00pm, but not on the same day!

Our previous Patient Services Apprentices have all secured permanent roles within the Practice, with one achieving an overall Apprenticeship with Distinction, and another being promoted to another role within the Practice. During your training period, you will be remunerated at the National Minimum / Living Wage. Upon achievement of your qualification, which will probably take up to 15 months and subject to a permanent role being available, you will be remunerated at £25,272 per annum, plus some of the best benefits available in the UK today.

The key focus of this role is to learn through on and off the job training, underpinned by a national qualification how to provide a professional, efficient and customer focused service to patients, doctors, colleagues and visitors, through the provision of high quality administrative activities for Danebridge Medical Practice. To work towards becoming the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis; ensuring that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the Practice and patient.

• Willing to actively participate and achieve within an agreed timeframe an Apprenticeship Diploma in Business Administration or Customer Service
• GCSE Grade 4 or above (or equivalent) in English Language and mathematics

• An ability to communicate effectively in the written and oral form and the understanding of how to develop and maintain constructive relationships
• Ability to be self motivated and work co-operatively as part of a team
• Managing one's own time and an ability to prioritise work
• Attention to detail focused with an ability to produce written work to a high standard

• An understanding of what is required to provide exceptional customer service face to face and on the telephone in a high volume service environment
• Experience of using Information Technology for a range of different purposes, including: Microsoft Word, Excel, Internet Explorer, Outlook and databases

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.