At a Glance
- Tasks: Manage and grow relationships with dental practices, driving customer satisfaction and revenue.
- Company: Join Dandy, a tech-driven company revolutionising the dental industry.
- Benefits: Comprehensive benefits including healthcare, mental health support, and generous paid time off.
- Other info: Dynamic work environment in London with opportunities for professional growth.
- Why this job: Be part of a mission to modernise dental practices and make a real impact.
- Qualifications: 6+ years in dental sales or account management, strong communication skills, and data analysis ability.
The predicted salary is between 50000 - 65000 € per year.
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the UK. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 100+ accounts. Our Enterprise segment serves parent accounts that have 4+ locations.
As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.
This role is based in person in London, UK with an in-office requirement of 5 days a week (Monday - Friday).
Key Responsibilities:- Drive NRR through strategic account planning and proactive customer engagement
- Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
- Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey
- Identify and execute upsell and cross-sell opportunities within your given book of business
- Drive activations of more users / doctors within a practice
- Drive sales of additional scanners within a practice
- Drive expansion through selling into additional practice locations
- Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty
- Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding of their goals and feedback
- Experiment and execute on churn reduction strategies
- Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors
- Have ability to speak in the language of clinicians in order to problem solve and be a partner to the customers
- Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers
- Collaborate with cross-functional teams such as customer support and training to better serve your customers
- Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements
- 6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists
- Track record of upselling and growing your account portfolio
- Established and managed relationships with multiple stakeholders at small to medium sized businesses
- Enjoy talking on the phone with clients for over 60% of your day
- Have a desire to dive deeper and understand customer’s pain points
- Comfortable analyzing data and using dashboards to inform your decisions and outreach
- Enthusiasm for experimentation and iteration to hone your craft
- Highly motivated, performance driven individual
- Exceptional communication, problem-solving, and organizational skills
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.
Enterprise Account Manager - UK in London employer: Dandy
Dandy is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets the dental industry. With a strong focus on employee growth, Dandy provides comprehensive benefits including healthcare, mental health support, and generous paid time off, ensuring that team members are well-supported. The collaborative culture encourages continuous improvement and experimentation, making it an ideal place for those looking to make a meaningful impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Account Manager - UK in London
✨Tip Number 1
Get to know the company inside out! Research Dandy's mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role. Highlight your successes in account management and upselling, and don’t forget to sprinkle in some dental industry knowledge.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Enterprise Account Manager - UK in London
Some tips for your application 🫡
Show Your Passion for Dentistry:When writing your application, let your enthusiasm for the dental industry shine through. We want to see that you understand the challenges dentists face and how you can help them thrive with Dandy's solutions.
Tailor Your Experience:Make sure to highlight your relevant experience in sales or account management within the dental sector. We love seeing how you've successfully built relationships and driven growth in your previous roles—so don’t hold back!
Be Data-Driven:Since we value data analysis, mention any experience you have with using data to inform your decisions. Show us how you've used insights to improve customer engagement or drive revenue retention in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Dandy!
How to prepare for a job interview at Dandy
✨Know Your Stuff
Make sure you have a solid understanding of the dental industry and Dandy's role in it. Familiarise yourself with key terms, trends, and challenges that dentists face. This will help you speak their language and show that you're genuinely interested in their needs.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong relationships with clients in the past. Highlight your consultative approach and how you've successfully navigated complex negotiations. Dandy values trust and loyalty, so demonstrate how you can foster these qualities.
✨Data is Your Friend
Be ready to discuss how you've used data to drive decisions in your previous roles. Whether it's analysing customer feedback or tracking account growth, showing that you can leverage data effectively will set you apart. Bring examples of how data has informed your strategies.
✨Be Ready to Experiment
Dandy is all about innovation, so come prepared to talk about how you've experimented with different tactics in your previous roles. Share any successes or lessons learned from trying new approaches to customer engagement or retention. This shows you're adaptable and eager to improve.
