At a Glance
- Tasks: Manage accounts and build strong relationships with dentists to drive growth and satisfaction.
- Company: Dandy is revolutionising the dental industry with innovative technology and support.
- Benefits: Comprehensive benefits including healthcare, mental health support, and generous paid time off.
- Other info: Dynamic work environment with opportunities for travel and professional growth.
- Why this job: Join a mission-driven team transforming dental practices and make a real impact.
- Qualifications: 6+ years in dental sales or account management with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the country. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 100+ accounts. Our Multi Location segment serves parent accounts that have more than 1 location.
As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.
What You'll Do
- Drive NRR through strategic account planning and proactive customer engagement
- Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
- Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey
- Identify and execute upsell and cross-sell opportunities within your given book of business
- Drive activations of more users / doctors within a practice
- Drive sales of additional scanners within a practice
- Drive expansion through selling into additional practice locations
- Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty
- Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding of their goals and feedback
- Experiment and execute on churn reduction strategies
- Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors
- Have ability to speak in the language of clinicians in order to problem solve and be a partner to the customers
- Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers
- Collaborate with cross-functional teams such as customer support and training to better serve your customers
- Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements
What We're Looking For
- 6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists
- Track record of upselling and growing your account portfolio
- Established and managed relationships with multiple stakeholders at small to medium sized businesses
- Enjoy talking on the phone with clients for over 60% of your day
- Have a desire to dive deeper and understand customer’s pain points
- Comfortable analyzing data and using dashboards to inform your decisions and outreach
- Enthusiasm for experimentation and iteration to hone your craft
- Highly motivated, performance driven individual
- Exceptional communication, problem-solving, and organizational skills
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers
Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.
Account Manager, Small Multi Location (UK) in London employer: Dandy
Dandy is an exceptional employer that champions innovation and inclusivity within the dental industry. With a strong focus on employee well-being, we offer comprehensive benefits including healthcare, mental health support, and generous paid time off, all while fostering a collaborative work culture that encourages personal and professional growth. Join us in our mission to revolutionise dental practices, where your contributions will directly impact the success of our clients and the future of dentistry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Small Multi Location (UK) in London
✨Tip Number 1
Get to know the company inside out! Research Dandy's mission, values, and recent achievements. This will help you connect with interviewers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in the dental industry and how it aligns with Dandy's goals. Highlight your successes in account management and upselling to demonstrate your value.
✨Tip Number 3
Network like a pro! Reach out to current or former Dandy employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s a great way to get insider info!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager, Small Multi Location (UK) in London
Some tips for your application 🫡
Show Your Passion for Dentistry:When writing your application, let your enthusiasm for the dental industry shine through. We want to see how your experience aligns with our mission to modernise dental practices and support clinicians.
Tailor Your Experience:Make sure to highlight your relevant experience in account management or customer success within the dental sector. We love seeing how you've driven growth and built relationships with clients, so be specific!
Be Data-Driven:Since we value data analysis, mention any tools or methods you've used to track performance and inform your strategies. Show us how you’ve used data to enhance customer engagement and retention.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dandy!
How to prepare for a job interview at Dandy
✨Know Your Stuff
Make sure you have a solid understanding of the dental industry and Dandy's role in it. Familiarise yourself with their technology and how it benefits dental practices. This will help you speak confidently about how you can contribute to their mission.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past, especially in the dental field. Highlight your ability to understand customer pain points and how you've addressed them.
✨Data-Driven Decisions
Dandy values data analysis for driving customer engagement. Be ready to discuss how you've used data in previous roles to inform your strategies. Bring examples of how you've tracked account performance and made adjustments based on feedback.
✨Be Ready to Sell
Upselling and cross-selling are crucial for this role. Think of specific instances where you've successfully identified and executed these opportunities. Show your enthusiasm for helping clients grow their practices through Dandy's offerings.
