At a Glance
- Tasks: Collaborate with clinicians to enhance patient outcomes and provide real-time technical support.
- Company: Dandy is revolutionising the dental industry with innovative technology and a supportive culture.
- Benefits: Comprehensive benefits including healthcare, mental health support, and generous paid time off.
- Other info: Dynamic, fully-digital lab environment with opportunities for professional growth.
- Why this job: Join a fast-growing team and make a real impact in modernising dental practices.
- Qualifications: 3+ years as a dental technician and experience with CAD/CAM design.
The predicted salary is between 30000 - 40000 £ per year.
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
We're looking for experienced and dedicated Customer Experience Lab Technicians - Removables to join Dandy. You'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.
What You’ll Do
- Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
- Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
- Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.
What We’re Looking For
- 3+ Years in a Dental Technician Role
- 2+ years of experience in 3Shape CAD/CAM design, including full dentures and partial dentures cases
- Deep understanding of digital dental workflows, including scan bodies, and best design practices
- Technologically adept with the ability to learn and navigate dental design platforms quickly.
- Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
- Previous experience in a customer-facing lab role is preferred.
- Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
- Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.
- Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
- Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
- Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
Available shifts: 8am - 4:45pm GMT, 9am - 5:45pm GMT, 9:30am- 6:15pm GMT
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.
Visit Dandy Careers for more!
CX Lab Tech - Removables (UK) employer: Dandy
Dandy is an exceptional employer that is revolutionising the dental industry with cutting-edge technology and a commitment to employee well-being. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional growth while ensuring comprehensive benefits such as healthcare, mental health support, and generous paid time off. Join us in our mission to empower dental practices globally, where your expertise will directly impact patient outcomes and clinician satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land CX Lab Tech - Removables (UK)
✨Tap into Local Dental Societies
Get connected with your local dental societies and associations. These groups often have job boards or events where you can meet potential employers face-to-face. Plus, being active in these communities shows your commitment to the field!
✨Join Dental Conferences and Workshops
Keep an eye out for dental conferences and workshops happening in your area. These events are a goldmine for networking and can lead to job opportunities. Strike up conversations with attendees and speakers—you never know who might be hiring!
✨Highlight Your Specialisations
When chatting with potential employers, don’t shy away from showcasing any special skills or areas of interest—such as paediatric dentistry or cosmetic procedures. Tailoring your pitch to reflect what makes you stand out can really set you apart!
✨Check Out Our Website for Open Positions
Don’t forget to browse our website for any job postings by clinics actively looking for full-time dentists. Applying through us can get you noticed faster, so make sure to submit your application directly when you find a position that fits!
We think you need these skills to ace CX Lab Tech - Removables (UK)
Some tips for your application 🫡
Show off your qualifications!:Make sure your CV highlights any dental qualifications you have, such as your degree and any specialisations or certifications. We want to see a clear educational background and details of any dental training you’ve undergone, especially if you have experience with specific techniques or technologies.
Stand out with your clinical experience:In dentistry, practical experience speaks volumes! Include relevant clinical placements or internships on your CV, detailing the skills you honed and treatments you performed. This will highlight your hands-on abilities and familiarity with dental practices, making you an attractive candidate for Dandy.
Craft a compelling cover letter:Your cover letter is your chance to show us why you're passionate about dentistry and why you're keen to join Dandy. Share specific experiences that ignited your interest in the field and how you envision contributing to the team. Keep it personable and engaging!
Tailor your application to us:We’re all about finding the right fit here at Dandy! Be sure to tweak both your CV and cover letter to reflect how your values and goals align with ours. Highlight any experiences that show your teamwork, patient care, and adaptability in dental settings!
How to prepare for a job interview at Dandy
✨Master the Clinical Skills Assessment
As a full-time candidate in dentistry, expect to showcase your clinical skills during the interview. Brush up on practical scenarios, and be ready to demonstrate techniques. They might throw in a live assessment, so practice your hand motions and communication while working on models or during mock exams.
✨Know Your Tools and Technology
Familiarise yourself with the latest dental technologies and tools that are commonly used in practice. Be ready to discuss how you integrate these into patient care, and don’t shy away from mentioning experiences with specific equipment or software that Dandy might use.
✨Highlight Patient Care Experience
In a full-time role, patient interaction is key. Prepare anecdotes that showcase your communication skills and ability to empathise with patients. Discuss your approach to patient care, including how you handle difficult conversations or challenging cases—this will really set you apart.
✨Engage in Professional Development Discussion
Show your commitment to ongoing learning and professional growth during the interview. Be ready to discuss any courses, certifications, or workshops you've undertaken and how they’ve equipped you for a role at Dandy. This demonstrates not just your skills but also your dedication to advancing in the field.
