At a Glance
- Tasks: Collaborate with clinicians, provide live support, and ensure quality outcomes in dental technology.
- Company: Dandy is revolutionising the dental industry with innovative technology and a supportive culture.
- Benefits: Comprehensive benefits including healthcare, mental health support, and generous paid time off.
- Other info: Dynamic, fully-digital lab environment with opportunities for professional growth.
- Why this job: Join a fast-growing team and make a real impact in modernising dental practices worldwide.
- Qualifications: 3+ years as a dental technician and experience with CAD/CAM design.
The predicted salary is between 30000 - 40000 € per year.
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
We're looking for experienced and dedicated Customer Experience Lab Technicians - Fixed to join Dandy. You'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.
What You’ll Do
- Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
- Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
- Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.
What We’re Looking For
- 3+ Years in a Dental Technician Role
- 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases
- Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices
- Technologically adept with the ability to learn and navigate dental design platforms quickly.
- Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
- Previous experience in a customer-facing lab role is preferred.
- Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
- Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.
- Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
- Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
- Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
Available shifts: 8am - 4:45pm GMT, 9am - 5:45pm GMT, 9:30am- 6:15pm GMT
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.
CX Lab Tech - Fixed (UK) employer: Dandy
Dandy is an exceptional employer, offering a dynamic work environment where innovation meets inclusivity. As a CX Lab Tech, you'll benefit from comprehensive healthcare and mental health support, generous paid time off, and opportunities for professional growth in a rapidly evolving digital landscape. Join a diverse team dedicated to transforming the dental industry while enjoying a culture that values authenticity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land CX Lab Tech - Fixed (UK)
✨Tip Number 1
Get to know the company inside out! Research Dandy's mission and values, and think about how your skills as a CX Lab Tech can contribute to their goals. This will help you stand out in conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting live with clinicians, it's crucial to be clear and confident. Try role-playing with a friend or using video calls to get comfortable with real-time conversations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled complex issues. Be ready to share these during interviews to demonstrate your ability to handle challenges in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Dandy team!
We think you need these skills to ace CX Lab Tech - Fixed (UK)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the CX Lab Tech role. Highlight your experience in dental technology and customer support, showing us how you can contribute to our mission at Dandy.
Show Off Your Skills:Don’t hold back on showcasing your technical skills, especially with 3Shape CAD/CAM design. We want to see how your expertise can help us modernise the dental industry and improve clinician experiences.
Be Personable:Remember, we’re looking for someone who can build rapport with clinicians. Use your application to demonstrate your communication style and empathy—let us know how you connect with others in a professional setting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dandy
✨Know Your Stuff
Make sure you brush up on your dental lab expertise, especially in 3Shape CAD/CAM design. Be ready to discuss specific cases you've worked on and how you approached complex challenges. This will show that you’re not just knowledgeable but also experienced.
✨Practice Real-Time Communication
Since the role involves live support with clinicians, practice your communication skills. Try mock conversations where you troubleshoot issues or clarify workflows. This will help you feel more confident during the actual interview when discussing how you would handle real-time scenarios.
✨Show Empathy and Rapport-Building Skills
Dandy values empathetic support, so think of examples where you’ve built rapport with clients or colleagues. Prepare to share stories that highlight your ability to connect with others and manage complex concerns professionally.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving in a fast-paced environment. Think of specific instances where you had to juggle multiple tasks or deadlines while maintaining quality. This will showcase your ability to thrive under pressure, which is crucial for this role.
