At a Glance
- Tasks: Collaborate with clinicians, provide live support, and ensure quality outcomes in dental lab processes.
- Company: Dandy is revolutionising the dental industry with innovative technology and a supportive culture.
- Benefits: Comprehensive benefits including healthcare, mental health support, and generous paid time off.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Join a fast-growing digital lab and make a real impact on patient care and dental practices.
- Qualifications: 3+ years as a Dental Technician and experience with CAD/CAM design.
The predicted salary is between 30000 - 40000 € per year.
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
We're looking for experienced and dedicated Customer Experience Dental Lab Technicians - Fixed to join Dandy. You'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.
What You’ll Do
- Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
- Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
- Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.
What We’re Looking For
- 3+ Years in a Dental Technician Role
- 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases
- Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices
- Technologically adept with the ability to learn and navigate dental design platforms quickly.
- Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
- Previous experience in a customer-facing lab role is preferred.
- Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
- Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.
- Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
- Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
- Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
Available shifts: 8am - 4:45pm GMT, 9am - 5:45pm GMT, 9:30am- 6:15pm GMT
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.
Visit Dandy Careers for more!
CX Dental Lab Technician - Fixed (UK) employer: Dandy
Dandy is an exceptional employer that is revolutionising the dental industry with cutting-edge technology and a commitment to employee well-being. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional growth while ensuring comprehensive benefits such as healthcare, mental health support, and generous paid time off. Join us in our mission to empower dental practices globally, where your expertise as a Customer Experience Dental Lab Technician will be valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land CX Dental Lab Technician - Fixed (UK)
✨Tip Number 1
Get to know the company inside out! Research Dandy's mission and values, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting live with clinicians, it's crucial to feel confident in your ability to explain complex concepts clearly. Try role-playing with a friend or family member to get comfortable with real-time conversations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your ability to manage multiple conversations and provide exceptional support.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining Dandy's innovative team. Let's make this happen!
We think you need these skills to ace CX Dental Lab Technician - Fixed (UK)
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience in dental technology and any specific skills you have with CAD/CAM design. We want to see how your expertise can contribute to our mission at Dandy!
Be Personable:Since you'll be working closely with clinicians, it's important to convey your ability to build rapport and communicate effectively. Use your application to showcase your customer service skills and empathy.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the CX Dental Lab Technician role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Dandy team!
How to prepare for a job interview at Dandy
✨Know Your Stuff
Make sure you brush up on your dental lab expertise, especially in 3Shape CAD/CAM design. Be ready to discuss specific cases you've worked on, particularly Implant and Crown & Bridge cases, as this will show your depth of knowledge and experience.
✨Practice Real-Time Communication
Since you'll be providing live clinical support, practice communicating complex ideas clearly and concisely. Role-play with a friend or colleague to simulate conversations with clinicians, focusing on troubleshooting and offering empathetic support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging situations in previous roles. Highlight your ability to manage multiple conversations simultaneously while maintaining quality outcomes, as this is crucial for the fast-paced environment at Dandy.
✨Emphasise Team Collaboration
Dandy values cross-functional communication, so be ready to discuss how you've acted as a liaison between different teams in the past. Share specific instances where your collaboration led to improved outcomes for both clinicians and patients.
