At a Glance
- Tasks: Manage accounts and build strong relationships with dentists to drive growth and satisfaction.
- Company: Dandy is revolutionising the dental industry with innovative technology and support.
- Benefits: Comprehensive benefits including healthcare, mental health support, and generous paid time off.
- Other info: Dynamic work environment with opportunities for travel and professional growth.
- Why this job: Join a mission-driven team transforming dental practices and make a real impact.
- Qualifications: 6+ years in dental sales or account management with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the country. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 100+ accounts. Our Multi Location segment serves parent accounts that have more than 1 location. As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.
What You'll Do
- Book Management
- Drive NRR through strategic account planning and proactive customer engagement
- Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
- Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey
- Commercial Sales
- Identify and execute upsell and cross-sell opportunities within your given book of business
- Drive activations of more users / doctors within a practice
- Drive sales of additional scanners within a practice
- Drive expansion through selling into additional practice locations
- Client Relationship Management
- Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty
- Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding their goals and feedback
- Experiment and execute on churn reduction strategies
- Clinical Knowledge
- Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors
- Have ability to speak in the language of clinicians in order to problem solve and be a partner to the customers
- Continuous Improvement
- Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers
- Collaborate with cross-functional teams such as customer support and training to better serve your customers
- Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements
What We're Looking For
- 6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists
- Track record of upselling and growing your account portfolio
- Established and managed relationships with multiple stakeholders at small to medium sized businesses
- Enjoy talking on the phone with clients for over 60% of your day.
- Have a desire to dive deeper and understand customer’s pain points.
- Comfortable analyzing data and using dashboards to inform your decisions and outreach.
- Enthusiasm for experimentation and iteration to hone your craft
- Highly motivated, performance driven individual.
- Exceptional communication, problem-solving, and organizational skills.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers.
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.
Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.
Account Manager, Small Multi Location (UK) employer: Dandy
Dandy is an exceptional employer, offering a dynamic work environment where innovation meets support. With a strong focus on employee growth, Dandy provides comprehensive benefits including healthcare, mental health resources, and generous paid time off, ensuring that team members thrive both personally and professionally. Located in the UK, the company fosters a culture of inclusivity and collaboration, empowering employees to make a meaningful impact in the dental industry while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Small Multi Location (UK)
✨Tip Number 1
Get to know the company inside out! Research Dandy's mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Dandy might be present. Building relationships can give you insider info and make you stand out as a candidate.
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and customer success. Use specific examples from your past experiences to demonstrate how you've driven results and built strong relationships.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Account Manager, Small Multi Location (UK)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in the dental industry and how it aligns with Dandy's mission to modernise dental practices.
Showcase Your Relationship Skills:Dandy values strong customer relationships, so share examples of how you've built trust and loyalty with clients in the past. Use specific instances where you’ve successfully managed accounts or resolved issues.
Demonstrate Your Data Savvy:Since analysing data is key for this role, mention any tools or dashboards you’ve used to inform your decisions. Show us how you’ve leveraged data to drive customer engagement and retention.
Be Authentic:Let your personality shine through in your application. Dandy is all about authenticity, so don’t hesitate to express your enthusiasm for the dental industry and your desire to make a difference in customers' lives.
How to prepare for a job interview at Dandy
✨Know Your Stuff
Make sure you have a solid understanding of the dental industry and Dandy's role in it. Familiarise yourself with their technology and how it benefits dental practices. This will help you speak confidently about how you can contribute to their mission.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past, especially in a multi-location context. Highlight your ability to foster trust and loyalty among clients.
✨Data-Driven Decision Making
Dandy values data analysis for driving customer engagement. Be ready to discuss how you've used data to inform your strategies in previous roles. Bring examples of how you've identified upsell opportunities or improved customer retention through data insights.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to navigate challenges with clients or adapt to changing priorities. Show them you're not just reactive but proactive in finding solutions that benefit both the client and the company.
