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- Tasks: Be the go-to person for residents at night, ensuring safety and top-notch service.
- Company: DANDI, a modern living brand redefining urban living in London.
- Benefits: Flexible shifts, supportive team environment, and opportunities for personal growth.
- Why this job: Join a vibrant team and make a real difference in residents' lives every night.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with a focus on safety and resident satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
DANDI is a modern living brand setting a new standard for urban living in London. We design and operate beautifully crafted homes, paired with thoughtful services and spaces that bring people together. With a strong focus on quality, detail, and experience, we create places where residents feel genuinely looked after and teams are proud to build something meaningful.
As Night Resident Service Manager, you’ll be the first point of contact for residents during overnight hours, providing excellent customer service while maintaining a safe and secure environment. This is a multi-site role, we are looking to fill two positions:
- Position primarily based at Dandi On the Hill (Harrow), with some occasional support for out-of-hours calls at nearby Harrow properties.
- Position based at Dandi Brondesbury, Willesden Green, London NW2.
WORKING HOURS: 8:00pm – 8:00am (4 on 4 off shifts)
Main Duties and Responsibilities
- Represent DANDI’s values and lead by example.
- Strive for service and process improvements.
- Deliver exceptional customer service.
- Follow Health & Safety policies and procedures at all times.
- Handle sensitive information with professionalism and discretion.
Role-Specific Accountabilities
- Provide security and building oversight as instructed by the General Manager.
- Conduct regular patrols of internal and external areas, noting maintenance issues or concerns and escalating anything critical.
- Support the daytime front-of-house team with building safety checks and maintaining a safe, welcoming environment.
- Ensure clear handovers by recording key information and issues for the day team.
- Assist with admin tasks such as updating Move In and Renewals Sheets, Apudos, Inventory Hive, and WiFi onboarding systems.
- Perform regular inspections of vacant apartments and help with pre-let condition checks.
- Manage concierge responsibilities including parcel handling and key management.
- Liaise with residents regarding basic maintenance issues, user errors, or defects, escalating where necessary.
Required Experience & Technical Competency
- Excellent communication skills (written and verbal).
- Confident with IT systems and accurate in admin tasks.
- Working knowledge of Health & Safety practices in a residential setting.
- Fairness: Honest, respectful, and dependable.
- Improvement Focused: Always looking for ways to enhance the resident experience.
- Clear Communication: Share and gather information effectively.
- Respect: Treat others with dignity and professionalism.
- Team Spirit: Work collaboratively and supportively with others.
- Safety-Conscious: Maintain high standards of safety at all times.
- Sustainability: Support DANDI’s ongoing sustainability efforts and practices.
Note: This job description is a summary of the key duties and responsibilities of the role. Other reasonable tasks may be required to meet operational needs.
Night Resident Service Manager in London employer: DANDI
Contact Detail:
DANDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Resident Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management or hospitality sectors. You never know who might have a lead on a Night Resident Service Manager role or can put in a good word for you.
✨Tip Number 2
Show up at local events or job fairs related to urban living and property management. It's a great way to meet potential employers face-to-face and make a lasting impression.
✨Tip Number 3
Don’t underestimate the power of social media! Follow DANDI and other companies you're interested in on platforms like LinkedIn. Engage with their posts to get noticed and stay updated on job openings.
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of being seen by hiring managers. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Night Resident Service Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Night Resident Service Manager role. Highlight your relevant experience and skills that align with DANDI’s values and the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DANDI
✨Know DANDI Inside Out
Before your interview, take some time to research DANDI's values and mission. Understand what sets them apart in urban living and how they prioritise quality and community. This will help you align your answers with their ethos and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Night Resident Service Manager, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle sensitive situations with professionalism and discretion, as this will resonate well with the interviewers.
✨Demonstrate Safety Awareness
Familiarise yourself with Health & Safety practices relevant to residential settings. Be ready to discuss how you would ensure a safe environment for residents during your shifts. This shows that you take safety seriously and are prepared to uphold DANDI's standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple tasks. Think of situations where you had to make quick decisions or handle emergencies. Practising these scenarios will help you articulate your thought process clearly during the interview.
