At a Glance
- Tasks: Perform hands-on maintenance and repairs in newly built homes, ensuring top-notch quality.
- Company: Join Dandara, a leading name in UK housebuilding with over 30 years of excellence.
- Benefits: Enjoy a competitive salary, company van, private medical insurance, and generous holiday allowance.
- Other info: Flexible benefits and excellent career growth opportunities await you!
- Why this job: Make a real difference in homeowners' lives while working in a dynamic and supportive environment.
- Qualifications: Experience in property maintenance and strong communication skills are essential.
The predicted salary is between 35000 - 40000 £ per year.
At Dandara, we're proud to build homes that stand the test of time - places defined by quality, precision, and craftsmanship. For over 30 years, we've been setting the benchmark for excellence in UK housebuilding. We're now looking for a Customer Care Technician to join our team, supporting our developments across the Cardiff area.
You’ll take pride in completing a range of repair and maintenance tasks within newly built, occupied homes - ensuring our homeowners enjoy their property to the highest possible standard. This role will be on a Fixed Term Contract for 12 Months.
About the role
Reporting to the Customer Care Manager, you’ll handle a mix of hands-on maintenance tasks and coordination with contractors, ensuring all work is completed efficiently, safely, and to Dandara's high standards.
What you’ll do
- Carry out day-to-day maintenance, repair, and finishing tasks within occupied homes.
- Diagnose and resolve issues related to plumbing, joinery, painting, or general property defects.
- Coordinate with contractors and the site team for larger works.
- Schedule and manage visits with homeowners in a professional and courteous manner.
- Ensure all works are logged, tracked, and completed in line with company processes.
- Uphold strong health and safety standards across all tasks.
- Represent Dandara with professionalism and care in every homeowner interaction.
What you’ll bring
- Solid background in property maintenance, multi-trade, or aftercare work within construction, housing, or facilities management.
- Excellent technical skills and a hands-on approach.
- Strong time management and communication skills.
- A customer-focused attitude and pride in your workmanship.
- Full UK Driving Licence and willingness to travel across Essex as required.
What we’ll offer you
- Up to 40,000 depending on experience.
- Expensed Company Van and tools.
- Discretionary bonus.
- 33 days holiday (inclusive of bank holidays).
- Private Medical Insurance.
- Employee Assistance Programme (EAP).
- Health Hero digital GP and Health Assured Wisdom App.
- Competitive parental leave.
- 3x salary life assurance (option to increase to 4x).
- Cycle to Work scheme.
- Employer-matched pension up to 5%.
- Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships.
Customer Care Technician - in Wiveliscombe employer: Dandara
At Dandara, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Customer Care Technician in Cardiff, you'll benefit from competitive pay, a comprehensive benefits package including private medical insurance and generous holiday allowance, and opportunities for professional growth within a company renowned for its commitment to quality and craftsmanship. Join us in making a meaningful impact on homeowners' lives while enjoying the advantages of working with a leading name in UK housebuilding.
