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- Tasks: Provide top-notch customer service and assist with resident needs at Leodis Square.
- Company: Dandara Living is a leading UK developer focused on vibrant rental communities.
- Benefits: Enjoy 25 days holiday, health support, discounts, and a cycle-to-work scheme.
- Why this job: Join a dynamic team in a thriving community and make lasting connections.
- Qualifications: Proficiency in Microsoft Office; customer service passion; training provided for qualifications.
- Other info: Flexible shifts on weekends, perfect for students looking to gain experience.
The predicted salary is between 10500 - 13500 £ per year.
Dandara West Yorkshire, England, United Kingdom
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Dandara West Yorkshire, England, United Kingdom
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Resident Services Associate – Leodis Square, Dandara Living
At Dandara Living, we are one of the UK’s leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service.
Dandara Living is looking for a Resident Services Associate to support the Senior Resident Services Associate in the day-to-day operations of our Build to Rent development at Leodis Square in Leeds. Situated in the heart of Leeds\’ vibrant South Bank, Leodis Square offers a community-focused living experience, with easy access to the city centre and an array of amenities that make modern living effortless.
If You\’re Looking To Step Up Your Career
Dandara Living is the perfect professional home. Working at Leodis Square, you’ll have the opportunity to put your expertise into action in a dynamic and growing community. As part of our game-changing team, you’ll help deliver exceptional living experiences in a prime location and make lasting professional connections through collaboration. We focus on creating opportunities and want to help you make the most of yours.
Working Pattern
18 hours per week
Saturday 1pm to 7pm; Sunday 7am to 1pm; Monday 1pm to 7pm
What You Will Do
- Provide the highest level of customer service to our residents and guests at Leodis Square, representing Dandara Living as one of the first points of contact.
- Assist with Parcelsafe deliveries and collections for our busy residential community.
- Handle resident and guest enquiries, ensuring timely and effective communication.
- Manage bookings for resident amenity spaces, including our communal lounges and event areas.
- Conduct move-in appointments, inventories, and meter readings for new residents.
- Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.
- Log maintenance issues and coordinate with the team to ensure timely resolutions.
- Issue keys for new move-ins and manage key replacements as needed.
- Keep communal spaces clean, presentable, and inviting for residents and their guests.
- Manage vehicle parking records and address any noise complaints, escalating where necessary.
- Update site-wide communications and the residents\’ portal with relevant updates.
- Assist with open days, resident events, and community-building activities.
- Conduct security walks as required to ensure a safe and secure environment.
- Collaborate with the wider team to cover additional shifts when needed.
- Update inventory feedback and ensure any issues are promptly addressed.
What You Will Have
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.
- A strong understanding of health and safety requirements on site.
- A passion for delivering excellent customer service to enhance our residents\’ experience.
- ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.
What We Will Offer You
Leodis Square is one of Dandara Living’s standout developments, offering contemporary Build to Rent homes in a thriving new district. Situated just a short walk from Leeds city centre and the train station, Leodis Square is home to 744 apartments, beautifully landscaped outdoor spaces, and a vibrant community atmosphere. Residents enjoy an array of on-site amenities including a gym, residents’ lounges, and event spaces, all designed to create a sense of belonging.
As part of the Dandara Living team, you’ll receive:
- £13,125 per year (pro-rated)
- 25 days holiday + option to purchase up to 5 extra days
- Employee Assistance Programme (EAP)
- Health Hero digital doctor – 24-hour virtual medical support
- Health Assured Wisdom App
- My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more
- Cycle-to-work scheme
- Employer matched pension scheme up to 5%
- Life assurance x3 (with the option to extend to x4)
- Competitive parental leave
- Quarterly recognition awards
Important Note
No agency applications will be considered for this role. Any CVs received will be considered a free gift.
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Weekend Resident Services Associate employer: Dandara
Contact Detail:
Dandara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Resident Services Associate
✨Tip Number 1
Familiarise yourself with Dandara Living's values and mission. Understanding their focus on community and exceptional living experiences will help you align your answers during any interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in residential or hospitality settings. Be ready to share specific examples of how you've gone above and beyond to enhance customer satisfaction.
✨Tip Number 3
Prepare to discuss your organisational skills, particularly in managing bookings and handling enquiries. Think of instances where you've successfully juggled multiple tasks while maintaining a high level of service.
✨Tip Number 4
Show enthusiasm for community-building activities. Dandara Living values collaboration, so be prepared to talk about any past experiences where you've contributed to team efforts or organised events that fostered a sense of community.
We think you need these skills to ace Weekend Resident Services Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Weekend Resident Services Associate position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role focuses on providing exceptional customer service, make sure to emphasise any previous experience in customer-facing roles. Use specific examples to demonstrate how you have successfully handled enquiries or resolved issues.
Showcase Relevant Qualifications: If you have any qualifications related to health and safety, customer service, or property management, be sure to mention them. Even if you don’t have formal qualifications, highlight any training or skills that would be beneficial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about working at Dandara Living. Mention your enthusiasm for creating vibrant communities and how you can contribute to enhancing residents' experiences.
How to prepare for a job interview at Dandara
✨Showcase Your Customer Service Skills
As a Weekend Resident Services Associate, you'll be the first point of contact for residents and guests. Be prepared to share examples of how you've delivered excellent customer service in previous roles, highlighting your ability to handle enquiries and resolve issues effectively.
✨Familiarise Yourself with Dandara Living
Research Dandara Living and their approach to creating vibrant communities. Understanding their values and mission will help you align your answers with what they are looking for, demonstrating your genuine interest in the company and the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage various situations, such as handling noise complaints or coordinating maintenance issues. Think of specific scenarios from your past experiences where you successfully navigated similar challenges.
✨Highlight Your Teamwork Abilities
Collaboration is key in this role, so be ready to discuss how you've worked effectively within a team. Share examples of how you've contributed to team goals and supported colleagues, especially in a customer-focused environment.
