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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance resident experiences and manage leasing processes.
- Company: Join Dandara Living, a top UK developer creating vibrant rental communities.
- Benefits: Enjoy competitive salary, 25 days holiday, and perks like cycle-to-work and life assurance.
- Why this job: Be part of a community-focused role in a stunning waterfront location with growth opportunities.
- Qualifications: Management experience in property or hospitality and strong customer service skills required.
- Other info: Flexible working hours with occasional early starts and late finishes for resident events.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Dandara Living, we're proud to be one of the UK's foremost designers, developers, and operators of large-scale Build to Rent communities. Our mission is simple: craft exceptional homes and vibrant neighbourhoods that set a new standard for rental living.
About Baltic Yard
Situated on the historic Liverpool waterfront, Baltic Yard offers contemporary apartments with panoramic river views, state-of-the-art communal lounges, a fully equipped gym, landscaped terraces, and an on-site café. With excellent transport links, local shops, bars and cultural attractions on your doorstep, Baltic Yard combines modern convenience with community spirit.
Working Pattern
- Hours: 40 hours per week, 8 hour shifts
- Shifts: Monday to Friday
- Flexibility: Occasional early starts (from 7 am), late finishes (up to 7 pm), evenings and weekends to support resident events, with time off in lieu
What you will do:
- Lead and line-manage the Resident Services team, encompassing both concierge and leasing functions
- Oversee leasing procedures from first viewing through to move-out, coordinating with the Regional Leasing Manager to meet occupancy and retention targets
- Deliver first-class customer service, manage resident communications and complaints, and support the Resident Engagement strategy through events and initiatives
- Prepare, train and mentor your team, monitor KPIs, conduct regular performance reviews, and ensure adherence to company processes and health & safety checks
- Manage onsite asset performance by contributing to budget awareness, procurement processes, cost-control measures and maintaining presentation standards of apartments and communal areas
What you will have:
Essential- Previous management experience in residential property, hospitality, BtR, PRS or PBSA sectors
- Experience in lettings (agency or Build to Rent)
- Strong customer service skills, including negotiation and complaints handling
- Working knowledge of Right to Rent, deposit protection rules and relevant legislation
- IRPM or ARLA qualification, or willingness to undertake training and complete within 6 months
- Proven ability to drive team performance against KPIs and motivate colleagues
What we will offer you:
- Salary: Competitive
- Holiday: 25 days' annual leave + option to buy 5 more!
- Pension: Employee 5%, employer 3%
- Life Assurance: 3× salary
- Benefits: Employee Assistance Programme, virtual medical support, cycle-to-work scheme, Health Assured Wisdom App, My Benefits discount platform, quarterly recognition awards and many more!
Important Note: We do not accept agency applications—any speculative CVs will be classed as unsolicited.
Contact Detail:
Dandara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Manager in Liverpool
✨Tip Number 1
Familiarise yourself with the local rental market in Liverpool, especially around the Baltic Yard area. Understanding the community and its unique offerings will help you connect with residents and demonstrate your commitment to enhancing their living experience.
✨Tip Number 2
Network with professionals in the property management and hospitality sectors. Attend local events or join relevant online groups to build relationships that could provide insights into the role and the company culture at Dandara Living.
✨Tip Number 3
Prepare to discuss your management style and how you motivate teams during the interview. Think of specific examples where you've successfully led a team to achieve KPIs or improved customer satisfaction in previous roles.
✨Tip Number 4
Showcase your knowledge of relevant legislation, such as Right to Rent and deposit protection rules, during your conversations. This will demonstrate your expertise and readiness to handle the responsibilities of the Resident Services Manager role.
We think you need these skills to ace Resident Services Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential property management, hospitality, or similar sectors. Emphasise your management skills and any specific achievements related to customer service and team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating vibrant communities and exceptional living experiences. Mention your understanding of the Build to Rent sector and how your previous experience aligns with the role at Baltic Yard.
Highlight Relevant Qualifications: If you have an IRPM or ARLA qualification, make sure to mention it prominently. If not, express your willingness to undertake training and complete it within the specified timeframe.
Showcase Customer Service Skills: Provide examples of how you've successfully handled resident communications and complaints in the past. Highlight your negotiation skills and ability to deliver first-class customer service.
How to prepare for a job interview at Dandara
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in residential property or hospitality. Highlight specific examples where you successfully led a team, managed performance, and achieved targets.
✨Demonstrate Customer Service Skills
Since the role requires strong customer service abilities, think of instances where you've handled complaints or negotiated effectively. Be ready to explain how you ensure resident satisfaction and engagement.
✨Familiarise Yourself with Relevant Legislation
Brush up on your knowledge of Right to Rent and deposit protection rules. Showing that you understand these regulations will demonstrate your readiness for the role and commitment to compliance.
✨Prepare Questions About the Role
Have thoughtful questions ready about the Resident Services Manager position and Baltic Yard itself. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
