Resident Services Associate

Resident Services Associate – Botanica, Dandara Living

At Dandara Living, we are one of the UK\’s leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service.

Dandara Living is looking for a Resident Services Associate to support the Resident Services Manager in the day-to-day operations of our Build to Rent development at Botanica. Botanica is one of Dandara Living\’s flagship Build-to-Rent developments in Manchester, located just minutes from the city centre and adjacent to Cornbrook Metrolink station. Spread across four blocks ranging from 7 to 19 storeys, it comprises a total of 363 high-spec apartments, duplexes, and townhouses set around beautifully landscaped communal gardens. Designed for community living, Botanica offers residents a fully equipped on-site gym and wellness zone, multiple communal lounges and coworking spaces, outdoor kitchens, BBQ areas, an open-air event venue, underground parking and driveways for townhouses, and secure bike storage. Additional conveniences include 24-hour on-site management, concierge services, parcel collection, superfast broadband, a resident app, and a pet-friendly policy. With regular resident events and thoughtfully curated shared spaces, Botanica fosters a vibrant, inclusive community atmosphere just minutes from the heart of Manchester.

If you\’re looking to step up your career:

Dandara Living is the perfect professional home. Working at Botanica, you\’ll have the opportunity to put your expertise into action in a dynamic and growing community. As part of our game-changing team, you\’ll help deliver exceptional living experiences in a prime location and make lasting professional connections through collaboration. We focus on creating opportunities and want to help you make the most of yours.

Working Pattern (Rolling rota)

• Hours: 45 per week (including 1 hour unpaid lunches)

• Shifts: various

• Shifts: 5 over 7 days

What you will do:

• Provide the highest level of customer service to our residents and guests at Botanica, representing Dandara Living as one of the first points of contact.
• Assist with Parcelsafe deliveries and collections for our busy residential community.
• Handle resident and guest enquiries, ensuring timely and effective communication.
• Manage bookings for resident amenity spaces, including our communal lounges and event areas.
• Conduct move-in appointments, inventories, and meter readings for new residents.
• Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.
• Log maintenance issues and coordinate with the team to ensure timely resolutions.
• Issue keys for new move-ins and manage key replacements as needed.
• Keep communal spaces clean, presentable, and inviting for residents and their guests.
• Manage vehicle parking records and address any noise complaints, escalating where necessary.
• Update site-wide communications and the residents\’ portal with relevant updates.
• Assist with open days, resident events, and community-building activities.
• Conduct security walks as required to ensure a safe and secure environment.
• Collaborate with the wider team to cover additional shifts when needed.
• Update inventory feedback and ensure any issues are promptly addressed.

What you will have:

• Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.
• A strong understanding of health and safety requirements on site.
• A passion for delivering excellent customer service to enhance our residents\’ experience.
• ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.

What we will offer you:

As part of the Dandara Living team, you\’ll receive:

• £28,184 per year
• 33 days holiday + option to purchase up to 5 extra days
• Employee Assistance Programme (EAP)
• Health Hero digital doctor – 24-hour virtual medical support
• Health Assured Wisdom App
• My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more
• Cycle-to-work scheme
• Employer matched pension scheme up to 5%
• Life assurance x3 (with the option to extend to x4)
• Competitive parental leave
• Quarterly recognition awards

Important note:
No agency applications will be considered for this role. Any CVs received will be considered a free gift. #HP