At a Glance
- Tasks: Support the Resident Services Team and provide top-notch customer service in a vibrant community.
- Company: Join Colby River, a leading operator of residential developments in the UK.
- Benefits: Competitive salary, generous holiday, pension scheme, and health benefits.
- Other info: Enjoy a supportive team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment while building meaningful relationships.
- Qualifications: Customer service skills and proficiency in Microsoft Office; training provided for desirable qualifications.
The predicted salary is between 28000 - 30000 £ per year.
Step into a Career with Impact at Colby River. If you're ready to take your career to the next level, Colby River (formerly Dandara Living) offers the perfect platform. Join us and you'll bring your expertise to life on transformative projects, surrounded by a team that's as passionate about innovation as you are. Here, you'll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We're all about opportunity and are dedicated to helping you unlock yours to its fullest potential.
About the Role
Based at Granary Quay, this role is ideal for someone passionate about customer service and building meaningful relationships in a vibrant residential community. You'll be part of the Resident Services Team, supporting the Resident Services Manager and General Manager in managing day-to-day operations across our award-winning Build to Rent development. From welcoming new residents to ensuring the highest standards of service and presentation, this role places you at the heart of a thriving community where no two days are the same.
Working Pattern: 37.5 hours per week working 5 days across Monday to Sunday on a rota (rota to be discussed at interview)
What You Will Do:
- Supporting the Resident Services Manager in the running of the Resident Services Team
- Provide first-class customer service to residents and visitors
- Handle enquiries and support with viewings, move-ins, and check-outs
- Maintain accurate records for inventories, inspections, and meter readings
- Log and follow up on maintenance issues and contractor access
- Manage keys, parking, and security to ensure the building runs smoothly
- Support resident events and community engagement initiatives
- Keep communal areas and available apartments presented to the highest standards
- Collaborate with marketing to prepare videos and photography when required
- Uphold health, safety, and security standards at all times
What You Will Have:
- Proficiency in Microsoft Word, Excel, Outlook, and booking systems
- Strong understanding of on-site health and safety requirements
- Excellent organisation, attention to detail, and communication skills
- A proactive, positive, and professional approach
- ARLA, TPI, or COSHH qualifications (desirable – training can be provided)
What We Will Offer You:
Colby River is one of the UK's leading operators of residential developments in the UK. We specialise in providing thoughtfully designed homes in friendly and professionally managed communities, all across the UK. With more than a decade of experience in managing rental homes, we understand what really matters and built our operating platform with this in mind.
Our benefits include:
- £28-£30,000 (discussed at interview)
- 33 days holiday (pro rata) + the option to buy 5 more
- Up to 5% matched pension scheme
- 3x salary life assurance (option to increase to x4)
- Employee Assistance Programme (EAP)
- 24-hour Digital Doctor access
- Health Assured Wisdom App
- Competitive parental leave
- Discounts platform with hundreds of retailers, restaurants, and gyms
Important note: No agency applications will be considered for this role. Any CVs received will be treated as a free gift.
Senior Resident Services Associate in Paisley employer: Dandara
Colby River is an exceptional employer that prioritises employee growth and community engagement, making it an ideal place for a Senior Resident Services Associate. Located at Granary Quay, you will thrive in a vibrant residential environment, supported by a passionate team dedicated to innovation and excellence in customer service. With competitive benefits, including generous holiday allowances and a matched pension scheme, Colby River fosters a culture of collaboration and professional development, ensuring that every day brings new opportunities to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Services Associate in Paisley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Colby River. Understand their values, projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for building meaningful relationships.
✨Tip Number 3
Show off your organisational skills! The role requires keeping accurate records and managing various tasks. Bring along examples of how you've successfully managed multiple responsibilities in previous jobs. This will highlight your attention to detail and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the Colby River team. So, get your application in and let’s make an impact together!
We think you need these skills to ace Senior Resident Services Associate in Paisley
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with people and create meaningful relationships, so share any relevant experiences that highlight your skills in this area.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application reflects that. Double-check for typos and ensure your CV is well-organised. We appreciate clarity and professionalism, so keep it neat and tidy!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to the specific role at Colby River. Highlight your relevant experience and skills that align with the job description, especially those related to managing day-to-day operations and supporting a vibrant community.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dandara
✨Know Your Community
Before the interview, take some time to research Colby River and its community. Understand their values, mission, and the specific residential services they offer. This will help you demonstrate your passion for customer service and how you can contribute to building meaningful relationships within the community.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about situations where you resolved issues or went above and beyond for residents or clients. This will highlight your proactive approach and ability to handle enquiries effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage day-to-day operations. Practice responses to questions like how you would handle a maintenance issue or support a resident event. This will show your readiness to tackle the challenges of the role.
✨Dress the Part
Since this role is all about presentation and professionalism, make sure to dress appropriately for the interview. Aim for smart-casual attire that reflects the vibrant community atmosphere while still looking polished. First impressions matter, and you want to convey that you take the role seriously.
