At a Glance
- Tasks: Perform hands-on maintenance and repairs in newly built homes, ensuring top-notch quality.
- Company: Dandara, a leading name in UK housebuilding with over 30 years of excellence.
- Benefits: Up to £40,000 salary, company van, 33 days holiday, and private medical insurance.
- Other info: Enjoy flexible benefits and excellent career growth opportunities.
- Why this job: Join a team that values craftsmanship and customer satisfaction in a dynamic environment.
- Qualifications: Experience in property maintenance and strong communication skills required.
The predicted salary is between 36000 - 40000 £ per year.
At Dandara, we are proud to build homes that stand the test of time, places defined by quality, precision, and craftsmanship. For over 30 years, we have been setting the benchmark for excellence in UK housebuilding. We are now looking for a Customer Care Technician to join our team, supporting our developments across the Cardiff areas. You will take pride in completing a range of repair and maintenance tasks within newly built, occupied homes, ensuring our homeowners enjoy their property to the highest possible standard. This role will be on a Fixed Term Contract for 12 Months.
About the role
Reporting to the Customer Care Manager, you will handle a mix of hands-on maintenance tasks and coordination with contractors, ensuring all work is completed efficiently, safely, and to Dandara's high standards.
What you'll do
- Carry out day-to-day maintenance, repair, and finishing tasks within occupied homes.
- Diagnose and resolve issues related to plumbing, joinery, painting, or general property defects.
- Coordinate with contractors and the site team for larger works.
- Schedule and manage visits with homeowners in a professional and courteous manner.
- Ensure all works are logged, tracked, and completed in line with company processes.
- Uphold strong health and safety standards across all tasks.
- Represent Dandara with professionalism and care in every homeowner interaction.
What you'll bring
- Solid background in property maintenance, multi-trade, or aftercare work within construction, housing, or facilities management.
- Excellent technical skills and a hands-on approach.
- Strong time management and communication skills.
- A customer-focused attitude and pride in your workmanship.
- Full UK Driving Licence and willingness to travel across Essex as required.
What we'll offer you
- Up to £40,000 depending on experience.
- Expensed Company Van and tools.
- Discretionary bonus.
- 33 days holiday (inclusive of bank holidays).
- Private Medical Insurance.
- Employee Assistance Programme (EAP).
- Health Hero digital GP and Health Assured Wisdom App.
- Competitive parental leave.
- 3x salary life assurance (option to increase to 4x).
- Cycle to Work scheme.
- Employer-matched pension up to 5%.
- Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships.
Locations
Customer Care Technician in Newport, Wales employer: Dandara
At Dandara, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Customer Care Technician in Cardiff, you'll benefit from competitive pay, a company van, and a comprehensive benefits package including private medical insurance and generous holiday allowance. We are committed to your professional growth, offering opportunities for skill development and a culture that values quality craftsmanship and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Technician in Newport, Wales
✨Get Your Foot in the Door
Temporary roles in construction often rely on quick recruitment, so make sure to visit local recruitment agencies that specialise in the construction sector. They usually have a go-to list of companies that need staff urgently, helping us connect with potential employers faster.
✨Leverage Community Connections
Construction is all about connections! Check out local trade events, networking gatherings, or even social media groups focused on your area. Engaging with the community can lead to insider knowledge about temporary job openings that might not be advertised anywhere else.
✨Showcase Your Skills with a Solid Portfolio
Even for temporary gigs, a visual portfolio can really set you apart. Take photos of previous projects you’ve worked on, or if you're fresh in the industry, show examples of your work during training. This can help us demonstrate our hands-on experience to potential employers, like Dandara.
✨Apply Directly at Construction Sites
Don’t overlook the power of walking directly into construction sites. Many temporary positions are filled on the spot, so it’s worth popping by local sites and having a face-to-face chat. Bring your CV and be ready to impress, as companies like Dandara appreciate proactive candidates ready to jump in when needed.
We think you need these skills to ace Customer Care Technician in Newport, Wales
Some tips for your application 🫡
Highlight Your Relevant Experience:In the construction game, having hands-on experience matters! Be sure to showcase any previous temporary roles or projects you've worked on in your CV. Mention specific skills like safety protocols, tools you're familiar with, or types of construction work you've done – this will help you stand out!
Showcase Certifications and Training:If you've got any relevant certifications or training like a CSCS card or health and safety courses, flaunt them! Include them in your CV and mention them in your cover letter. It shows that you're not just ready to get to work but that you've got the essential safety knowledge, which is super important in the construction industry.
Emphasise Flexibility and Availability:For a temporary role, flexibility is key! In your cover letter, make sure to clearly state your availability – are you ready to start immediately? Can you work various shifts? Letting Dandara know how adaptable you are might just get you the edge over other candidates.
Keep it Concise and Clear:When applying for temporary roles in construction, employers often appreciate brevity. Keep your CV and cover letter clear and to the point. Focus on the skills and experiences that align most with what Dandara is looking for. Avoid unnecessary fluff to make it easier for them to see why you’re the perfect fit!
How to prepare for a job interview at Dandara
✨Show Off Your Safety Knowledge
In construction, health and safety is non-negotiable. Get comfortable with specific safety regulations like COSHH or Working at Height – you might get asked how you’d handle risk assessments or unsafe conditions. We need to show that we prioritise safety above all else.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a mini test where you’ll need to demonstrate basic skills. They might set up a scenario and ask how you would approach a specific task. Let’s prepare by brushing up on our trade skills and thinking through past projects we’ve worked on.
✨Flexibility is Key
Since this is a temporary role, they’ll want to know if you can adapt quickly to different teams and situations. Let's think about past experiences where we've had to adjust on the fly. This will show we’re ready to hit the ground running!
✨Highlight Your Previous Experience
Temporary roles often require hitting the ground running, so make sure to have a few stories lined up that showcase your relevant experience in construction. We want to emphasise skills that might not be on our CV—like teamwork and problem-solving when things don't go to plan.
