Colby River Property Management is seeking a General Manager to oversee day‑to‑day operations of Botanica in Manchester, a 363‑unit build‑to‑rent development. The role requires strong leadership, customer service, budget control, and overall property management to maintain high occupancy and value.
Team Leadership
- Lead, motivate, and develop the onsite team
- Conduct training, mentoring, and performance appraisals
- Drive operational efficiency and service excellence
- Support continuous improvement of onsite processes and procedures
Resident Experience & Customer Service
- Deliver a first‑class customer experience to all residents
- Build a strong sense of community through events and engagement initiatives
- Respond proactively to resident feedback and service requests
- Develop and deliver resident engagement strategies
Lettings & Marketing
- Maximise occupancy and rental growth
- Ensure apartments and communal areas are presented to exceptional standards
- Oversee marketing campaigns, portals, and social media activity
- Support and develop team performance across lettings and administration
Building & Property Management
- Oversee maintenance and repair programmes
- Coordinate health & safety compliance and building inspections
- Manage contractor relationships and service providers
- Ensure communal areas and facilities are maintained to a high standard
- Support M&E management alongside external providers
Asset & Financial Performance
- Manage and optimise operational expenditure budgets
- Identify opportunities for ancillary revenue generation
- Support business planning and performance reporting
- Deliver value for money through effective contractor and supplier management
Safety & Compliance
- Ensure the building remains compliant, secure, and safe
- Conduct and record regular inspections and safety checks
- Coordinate tenancy inspections and permits to work
- Respond to emergency situations outside of standard hours where required
About You
- Previous experience in residential or Build‑to‑Rent property management
- Strong people management and leadership experience
- Excellent customer service and communication skills
- Knowledge of residential property maintenance and compliance
- Understanding of landlord & tenant legislation and health & safety requirements
- Experience managing budgets, contractors, and operational performance
- A hands‑on, solutions‑focused approach with strong organisational skills
- A passion for creating exceptional resident experiences and thriving communities
What We Offer
- Competitive salary up to £50k subject to experience
- Annual discretionary bonus, employer‑matched pension scheme
- Life Insurance x3
- Private medical insurance
- Generous annual leave entitlement, with the option to buy more
- EV scheme
- Cycle to Work scheme
- Retail, leisure and lifestyle discounts
- Employee wellbeing support
