Customer Care Technician - Cardiff, CF3 6BA
At Dandara, were proud to build homes that stand the test of time places defined by quality, precision, and craftsmanship. For over 30 years, weve been setting the benchmark for excellence in UK housebuilding.
Were now looking for a Customer Care Technician to join our team, supporting our developments across the Cardiff area. Youll take pride in completing a range of repair and maintenance tasks within newly built, occupied homes ensuring our homeowners enjoy their property to the highest possible standard.
This role will be on a Fixed Term Contract for 12 Months
About the role
Reporting to the Customer Care Manager, youll handle a mix of hands-on maintenance tasks and coordination with contractors, ensuring all work is completed efficiently, safely, and to Dandaras high standards.
What youll do
Carry out day-to-day maintenance, repair, and finishing tasks within occupied homes.
Diagnose and resolve issues related to plumbing, joinery, painting, or general property defects.
Coordinate with contractors and the site team for larger works.
Schedule and manage visits with homeowners in a professional and courteous manner.
Ensure all works are logged, tracked, and completed in line with company processes.
Uphold strong health and safety standards across all tasks.
Represent Dandara with professionalism and care in every homeowner interaction.
What youll bring
Solid background in property maintenance, multi-trade, or aftercare work within construction, housing, or facilities management.
Excellent technical skills and a hands-on approach.
Strong time management and communication skills.
A customer-focused attitude and pride in your workmanship.
Full UK Driving Licence and willingness to travel across Essex as required.
What well offer you
Up to 40,000 depending on experience
Expensed Company Van and tools.
Discretionary bonus
33 days holiday (inclusive of
Customer Care Technician - in Llansawel employer: Dandara
Dandara is an excellent employer, offering a dynamic work culture that values collaboration and innovation in the residential development sector. With a strong focus on employee growth, you will have opportunities to mentor junior team members while enjoying competitive benefits such as a car allowance and private medical insurance. Join us in the UK, where your contributions will directly influence project success and your career progression.
