At a Glance
- Tasks: Support residents and manage day-to-day operations in a vibrant community.
- Company: Join Colby River, a leading operator of residential developments in the UK.
- Benefits: Enjoy 33 days holiday, matched pension scheme, and discounts at retailers.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
- Why this job: Make a real impact by building meaningful relationships in a thriving community.
- Qualifications: Passion for customer service; experience with Microsoft Office is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Join us and you will bring your expertise to life on transformative projects, surrounded by a team that is as passionate about innovation as you are. Here, you will form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We are all about opportunity and are dedicated to helping you unlock yours to its fullest potential.
Based at Granary Quay, this role is ideal for someone passionate about customer service and building meaningful relationships in a vibrant residential community. You will be part of the Resident Services Team, supporting the Resident Services Manager and General Manager in managing day-to-day operations across our award-winning Build to Rent development.
From welcoming new residents to ensuring the highest standards of service and presentation, this role places you at the heart of a thriving community where no two days are the same.
- 37.5 hours per week working 5 days across Monday to Sunday on a rota (rota to be discussed at interview)
- Supporting the Resident Services Manager in the running of the Resident Services Team
- Provide first-class customer service to residents and visitors
- Handle enquiries and support with viewings, move-ins, and check-outs
- Maintain accurate records for inventories, inspections, and meter readings
- Log and follow up on maintenance issues and contractor access
- Manage keys, parking, and security to ensure the building runs smoothly
- Support resident events and community engagement initiatives
- Collaborate with marketing to prepare videos and photography when required
- Proficiency in Microsoft Word, Excel, Outlook, and booking systems
- ARLA, TPI, or COSHH qualifications (desirable – training can be provided)
Colby River is one of the UK's leading operators of residential developments in the UK. We specialise in providing thoughtfully designed homes in friendly and professionally managed communities, all across the UK.
- 33 days holiday (pro rata) + the option to buy 5 more
- Up to 5% matched pension scheme
- 3x salary life assurance (option to increase to x4)
- Employee Assistance Programme (EAP)
- 24-hour Digital Doctor access
- Competitive parental leave
- Discounts platform with hundreds of retailers, restaurants, and gyms
No agency applications will be considered for this role. Any CVs received will be treated as a free gift.
Senior/Service Advisor in Glasgow employer: Dandara
At Colby River, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration within our Resident Services Team. Located at Granary Quay, you will enjoy a supportive environment with ample opportunities for professional growth, competitive benefits including generous holiday allowances and a matched pension scheme, and the chance to make a real impact in a thriving residential community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior/Service Advisor in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dandara. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dandara before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior/Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dandara:Your cover letter is your chance to shine! Tell us why you want to work at Dandara specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dandara!
How to prepare for a job interview at Dandara
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
