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For Companies At a Glance
- Tasks: Support the Resident Services Team and provide top-notch customer service in a vibrant community.
- Company: Join Colby River, a leading operator of residential developments in the UK.
- Benefits: Enjoy a competitive salary, generous holiday, and great employee perks.
- Why this job: Make a real impact in a dynamic environment while building meaningful relationships.
- Qualifications: Strong organisational skills and a proactive attitude; training provided for desirable qualifications.
- Other info: Be part of a passionate team dedicated to creating welcoming communities.
The predicted salary is between 28000 - 30000 £ per year.
Step into a Career with Impact at Colby River. If you’re ready to take your career to the next level, Colby River (formerly Dandara Living) offers the perfect platform. Join us and you’ll bring your expertise to life on transformative projects, surrounded by a team that’s as passionate about innovation as you are. Here, you’ll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We’re all about opportunity and are dedicated to helping you unlock yours to its fullest potential.
About the Role
Based at Granary Quay, this role is ideal for someone passionate about customer service and building meaningful relationships in a vibrant residential community. You’ll be part of the Resident Services Team, supporting the Resident Services Manager and General Manager in managing day-to-day operations across our award-winning Build to Rent development. From welcoming new residents to ensuring the highest standards of service and presentation, this role places you at the heart of a thriving community where no two days are the same.
Working Pattern: 37.5 hours per week working 5 days across Monday to Sunday on a rota (rota to be discussed at interview)
What You Will Do
- Supporting the Resident Services Manager in the running of the Resident Services Team
- Provide first-class customer service to residents and visitors
- Handle enquiries and support with viewings, move-ins, and check-outs
- Maintain accurate records for inventories, inspections, and meter readings
- Log and follow up on maintenance issues and contractor access
- Manage keys, parking, and security to ensure the building runs smoothly
- Support resident events and community engagement initiatives
- Keep communal areas and available apartments presented to the highest standards
- Collaborate with marketing to prepare videos and photography when required
- Uphold health, safety, and security standards at all times
What You Will Have
- Proficiency in Microsoft Word, Excel, Outlook, and booking systems
- Strong understanding of on-site health and safety requirements
- Excellent organisation, attention to detail, and communication skills
- A proactive, positive, and professional approach
- ARLA, TPI, or COSHH qualifications (desirable – training can be provided)
What We Will Offer You
Colby River is one of the UK’s leading operators of residential developments in the UK. We specialise in providing thoughtfully designed homes in friendly and professionally managed communities, all across the UK. With more than a decade of experience in managing rental homes, we understand what really matters and built our operating platform with this in mind. Our benefits include:
- £28-£30,000 (discussed at interview)
- 33 days holiday (pro rata) the option to buy 5 more
- Up to 5% matched pension scheme
- 3x salary life assurance (option to increase to x4)
- Employee Assistance Programme (EAP)
- 24-hour Digital Doctor access
- Health Assured Wisdom App
- Competitive parental leave
- Discounts platform with hundreds of retailers, restaurants, and gyms
Important note: No agency applications will be considered for this role. Any CVs received will be treated as a free gift.
Locations
Senior Resident Services Associate in Glasgow, Scotland employer: Dandara
Contact Detail:
Dandara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Services Associate in Glasgow, Scotland
✨Tip Number 1
Network like a pro! Reach out to current employees at Colby River on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories about how you've built relationships in previous roles – it’s all about making that personal connection.
✨Tip Number 3
Be prepared with questions! When you're in the interview, ask about the team culture and community engagement initiatives. It shows you're genuinely interested and ready to contribute to the vibrant atmosphere at Colby River.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Colby River family directly.
We think you need these skills to ace Senior Resident Services Associate in Glasgow, Scotland
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that passion to our vibrant community and make a real impact on residents' lives.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Senior Resident Services Associate role. Highlight your relevant experience and skills that align with what we’re looking for, especially in managing day-to-day operations and building relationships.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary to showcase your achievements and skills effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Colby River. We can’t wait to hear from you!
How to prepare for a job interview at Dandara
✨Know the Community
Before your interview, take some time to research Colby River and its vibrant residential community. Understand their values and what makes them unique. This will help you connect your passion for customer service with their mission during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond to support residents or clients, as this role is all about building meaningful relationships.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations, such as managing maintenance issues or supporting resident events. Practise your responses to these scenarios, highlighting your proactive approach and problem-solving skills.
✨Dress the Part
Since this role involves representing a professional community, make sure to dress smartly for your interview. A polished appearance shows that you take the opportunity seriously and understand the importance of presentation in a residential setting.