At a Glance
- Tasks: Carry out maintenance and remedial works in newly completed homes across the Isle of Man.
- Company: Dandara, a forward-thinking company that values integrity and teamwork.
- Benefits: Competitive salary, company van, tools provided, and a supportive work environment.
- Other info: Opportunity to work independently and grow within a dynamic company.
- Why this job: Join a team that prioritises customer satisfaction and quality workmanship.
- Qualifications: Experience in maintenance or customer care, strong practical skills, and a customer-focused mindset.
The predicted salary is between 31500 - 38500 £ per year.
At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.
We are seeking a skilled Customer Care Technician to carry out high-quality remedial and maintenance works within newly completed homes across the Isle of Man. You will be responsible for carrying out remedial and maintenance works in occupied new homes, ensuring issues are resolved efficiently and to a high standard. The role is critical to delivering excellent customer satisfaction, protecting the company’s reputation, and ensuring homes meet quality and warranty standards.
What you will be doing
- Carry out snagging, remedial, and maintenance works in occupied and newly completed homes.
- Diagnose and rectify defects across a range of trades, including basic carpentry, joinery, plumbing, and finishing works.
- Respond to customer care issues within agreed service levels and appointment times.
- Liaise professionally with homeowners, explaining works clearly and managing expectations.
- Work closely with Customer Care Coordinators to plan and prioritise works.
- Ensure all works are completed to a high standard and in line with warranty requirements.
- Maintain accurate records of works completed, materials used, and follow-on actions required.
- Identify defects requiring specialist subcontractor involvement and escalate where appropriate.
- Ensure compliance with health & safety policies and procedures at all times.
- Maintain tools, materials, and company vehicle in a safe and presentable condition.
- Support inspections and quality checks where required.
- Promote a positive company image through professional conduct and workmanship.
What you will have
- Proven experience as a Customer Care Technician, Maintenance Technician, or Multi-skilled Tradesperson, ideally within housebuilding or residential construction.
- Strong practical skills across multiple trades.
- Customer-focused mindset with excellent communication skills.
- Ability to work independently and manage daily workloads effectively.
- High standards of workmanship and attention to detail.
- Understanding of new-build defects, warranty standards, and snagging processes.
- Full IOM driving licence - Full Driving License is essential to be considered.
- Relevant trade qualifications are advantageous but not essential.
What’s in it for you
- Competitive salary or hourly rate depending on experience.
- Fuelled company van and tools provided.
Customer Care Technician in Douglas employer: Dandara
Dandara is an excellent employer, offering a dynamic work culture that values collaboration and innovation in the residential development sector. With a strong focus on employee growth, you will have opportunities to mentor junior team members while enjoying competitive benefits such as a car allowance and private medical insurance. Join us in the UK, where your contributions will directly influence project success and your career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Technician in Douglas
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Customer Care Technician in Douglas
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Dandara's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Dandara. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Dandara
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Dandara.
