Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support homeowners post-purchase and coordinate warranty works with contractors.
- Company: Dandara is the Isle of Man's top independent property developer, creating innovative homes since 1988.
- Benefits: Enjoy competitive salary, generous holidays, annual bonuses, private medical insurance, and exclusive discounts.
- Why this job: Join a 5-star rated company and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills, proficiency in Microsoft Office, and excellent organisational abilities required.
- Other info: Be part of a team that values dependability and passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Join the Dandara Isle of Man team as a Customer Care Coordinator! Are you an organised and customer-focused people person, looking to make a real impact? At Dandara, the Isle of Man's leading independent property developer, we're on the lookout for a Customer Care Coordinator to ensure every homebuyer receives exceptional support post-purchase. Join our team and help deliver the high standards our customers expect.
What you'll be doing:
- Working within a team that is the first point of contact for homeowners regarding any post-completion queries or matters arising.
- Coordinate and schedule warranty and remedial works with contractors and site teams.
- Maintain accurate records of customer interactions, complaints and resolutions.
- Provide follow-up correspondence to keep customers informed every step of the way.
- Maintain records, update databases to ensure department reporting is accurate.
- Assist the Customer Care Team to liaise with Sales and Site Teams regarding HBF Surveys.
- Provide administrative support to the Customer Care Manager.
What you'll need:
- Ability to work independently, prioritise tasks, with excellent organisational skills.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Good problem solving skills, with a common sense approach.
- Retain a calm and polite manner when dealing with our clients.
Why Join Dandara?
Since 1988, Dandara has been creating innovative homes that offer exceptional value without compromising on quality. With over 10,000 happy customers and more than 100 industry awards we're proud of what we've achieved – we have achieved 5 Star Builder status for 5 consecutive years – all based on our homeowner's satisfaction!
- Competitive Salary – depending on experience.
- Generous Holidays – 25 days holiday, plus an option to buy 5 more!
- Annual Bonus – a discretionary performance-based bonus.
- Private Medical Insurance.
- Life Assurance – 3x salary (option to increase to x4).
- Employee Assistance Program – 24/7 support for you and your family.
- Exclusive Discounts – save on retailers, restaurants, gyms, holidays and more.
- Cycle to work schemes.
If you're dependable, driven, and passionate about providing customers a 5* service, we want you on our team! Join Dandara and be a part of something truly extraordinary.
Customer Care Coordinator employer: Dandara
Contact Detail:
Dandara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with Dandara's values and recent projects. Understanding their commitment to quality and customer satisfaction will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples of how you've successfully handled customer queries or complaints in the past. Being able to demonstrate your problem-solving skills and calm demeanour under pressure will be crucial in impressing the hiring team.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Outlook. Being proficient in these tools is essential for maintaining accurate records and coordinating with various teams effectively.
✨Tip Number 4
Network with current or former employees of Dandara if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Care Coordinator role. Emphasise your organisational skills, customer service experience, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to handle post-purchase queries. Mention specific examples of how you've provided exceptional support in previous roles.
Highlight Problem-Solving Skills: In your application, provide examples of how you've effectively resolved customer issues in the past. This will demonstrate your problem-solving abilities and calm approach when dealing with clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dandara
✨Showcase Your Organisational Skills
As a Customer Care Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully prioritised and organised your workload.
✨Emphasise Your Communication Skills
Strong interpersonal skills are crucial for this role. Be ready to discuss how you've effectively communicated with customers or team members in previous positions, especially in resolving issues or providing support.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office Suite is required, brush up on your skills, particularly in Excel and Word. You might be asked about your experience with these tools, so be prepared to discuss how you've used them in a professional setting.
✨Demonstrate Problem-Solving Abilities
The role requires good problem-solving skills. Think of specific instances where you've encountered challenges and how you approached them. Highlight your common-sense approach and ability to remain calm under pressure.
