COINS ERP Analyst

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. Recruiting the right people is essential, as our peoples\’ contribution lead us to achieving our goals and growing our company. We put our customers first, we empower our people, and we support the communities in which we build. We have an exciting opportunity for a keen and passionate individual to join our growing business system team, primarily as a COINS support analyst. This role can be fully home based with occasional visits to one of our network of offices. What you will do Provide COINS support, advice and guidance for internal users, resolving issues within agreed SLAs Provide training as required for internal users ensuring best practice use of COINS ERP Document business processes and develop internal guidance notes and knowledge base Perform business analysis to understand and document technical requirements and design solutions Log support issues and liaise with 3rd party application vendors support to ensure resolution of software incidents Test and implementation of new modules and features Test upgrades and patches including regression testing Ensuring that the COINS system is fully compliant with all aspects of legislation Working alongside and advising the Dandara internal/external IT support teams Any other duties as may be required by the demands of the role. What you will have Holder of a recognised accountancy qualification Previous experience in a financial environment; Previous experience working in IT or part of an IT project Previous experience of supporting ends users within COINS Excellent problem solving ability; Excellent verbal and written communication skills Excellent interpersonal skills and ability to interact confidently and professionally with teams and people from all backgrounds Personable and comfortable explaining technical issues to a non-technical audience Excellent understanding of business process in a construction environment Experience in running small IT projects, changes and improvements Comfortable making recommendations for change / enhancements Strong MS Office skills, in particular Excel, Work and PowerPoint What we will offer What we will offer you Up to £40,000 subject to experience Discretionary Annual Bonus 33 days holiday (inclusive of bank holidays) Private Medical Insurance Employee Assistance Programme – EAP Health Hero digital doctor – 24 hr virtual help and appointments Health Assured Wisdom App Competitive parental leave 3x salary life assurance (paid option to increase to x4) Cycle to Work Scheme Tusker electric vehicle scheme Employer matched pension scheme of up to 5% Flexible benefits including shopping vouchers, airport parking and reduced gym membership Important note for Recruitment Agencies Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property. Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume and will not pay a Fee to any Agency that is not an Appointed Agency. JBRP1_UKTJ