At a Glance
- Tasks: Perform hands-on maintenance and repairs in newly built homes, ensuring top-notch quality.
- Company: Dandara, a leading name in UK housebuilding with over 30 years of excellence.
- Benefits: Up to £40,000 salary, company van, private medical insurance, and 33 days holiday.
- Other info: Enjoy flexible benefits and excellent career growth opportunities.
- Why this job: Join a team that values craftsmanship and customer satisfaction in a dynamic environment.
- Qualifications: Experience in property maintenance and strong communication skills required.
The predicted salary is between 36000 - 40000 £ per year.
At Dandara, we are proud to build homes that stand the test of time, places defined by quality, precision, and craftsmanship. For over 30 years, we have been setting the benchmark for excellence in UK housebuilding. We are now looking for a Customer Care Technician to join our team, supporting our developments across the Cardiff areas. You will take pride in completing a range of repair and maintenance tasks within newly built, occupied homes, ensuring our homeowners enjoy their property to the highest possible standard. This role will be on a Fixed Term Contract for 12 Months.
About the role
Reporting to the Customer Care Manager, you will handle a mix of hands-on maintenance tasks and coordination with contractors, ensuring all work is completed efficiently, safely, and to Dandara's high standards.
What you'll do
- Carry out day-to-day maintenance, repair, and finishing tasks within occupied homes.
- Diagnose and resolve issues related to plumbing, joinery, painting, or general property defects.
- Coordinate with contractors and the site team for larger works.
- Schedule and manage visits with homeowners in a professional and courteous manner.
- Ensure all works are logged, tracked, and completed in line with company processes.
- Uphold strong health and safety standards across all tasks.
- Represent Dandara with professionalism and care in every homeowner interaction.
What you'll bring
- Solid background in property maintenance, multi-trade, or aftercare work within construction, housing, or facilities management.
- Excellent technical skills and a hands-on approach.
- Strong time management and communication skills.
- A customer-focused attitude and pride in your workmanship.
- Full UK Driving Licence and willingness to travel across Essex as required.
What we'll offer you
- Up to £40,000 depending on experience.
- Expensed Company Van and tools.
- Discretionary bonus.
- 33 days holiday (inclusive of bank holidays).
- Private Medical Insurance.
- Employee Assistance Programme (EAP).
- Health Hero digital GP and Health Assured Wisdom App.
- Competitive parental leave.
- 3x salary life assurance (option to increase to 4x).
- Cycle to Work scheme.
- Employer-matched pension up to 5%.
- Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships.
Customer Care Technician in Cardiff employer: Dandara
At Dandara, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Customer Care Technician in Cardiff, you'll benefit from competitive pay, a comprehensive benefits package including private medical insurance and generous holiday allowance, and opportunities for professional growth within a company renowned for its commitment to quality and craftsmanship in housebuilding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Technician in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dandara. Understand their values and what makes them stand out in the housing market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to property maintenance and customer care. Prepare some examples from your past experiences that highlight your skills and how you’ve handled challenges. We want you to shine!
✨Tip Number 3
Show off your soft skills! While technical skills are crucial, don’t forget to demonstrate your communication and customer service abilities. Share stories that showcase how you’ve interacted with homeowners or resolved issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining Dandara as a Customer Care Technician. Let’s get you that job!
We think you need these skills to ace Customer Care Technician in Cardiff
Some tips for your application 🫡
Show Your Skills:Make sure to highlight your solid background in property maintenance and any relevant technical skills. We want to see how your hands-on approach can contribute to our high standards at Dandara.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the Customer Care Technician role. Mention your experience with plumbing, joinery, or any other relevant trades that align with what we’re looking for.
Be Professional:Remember, you’ll be representing Dandara in every homeowner interaction. Use a professional tone in your written application and show us your customer-focused attitude right from the start.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Dandara
✨Know Your Stuff
Make sure you brush up on your technical skills related to property maintenance. Be ready to discuss your experience with plumbing, joinery, and general repairs. Dandara values craftsmanship, so showcasing your hands-on approach will definitely impress.
✨Showcase Your Customer Focus
As a Customer Care Technician, you'll be interacting with homeowners regularly. Prepare examples of how you've handled customer interactions in the past, especially any challenging situations. Highlight your communication skills and how you ensure customer satisfaction.
✨Be Organised and Efficient
Dandara is looking for someone who can manage their time well and coordinate effectively with contractors. Bring examples of how you've successfully scheduled and managed tasks in previous roles. This will show that you can handle the demands of the job.
✨Safety First
Health and safety are crucial in this role. Familiarise yourself with relevant health and safety standards in property maintenance. Be prepared to discuss how you uphold these standards in your work, as it reflects your professionalism and care for both the job and the homeowners.
