At a Glance
- Tasks: Perform hands-on maintenance and repairs in newly built homes, ensuring top-notch quality.
- Company: Join Dandara, a leader in UK housebuilding with over 30 years of excellence.
- Benefits: Earn up to £40,000, enjoy 33 days holiday, and receive private medical insurance.
- Other info: Flexible benefits and excellent career growth opportunities await you.
- Why this job: Make a real difference in homeowners' lives while working in a dynamic environment.
- Qualifications: Experience in property maintenance and strong communication skills are essential.
The predicted salary is between 36000 - 40000 £ per year.
At Dandara, we are proud to build homes that stand the test of time, defined by quality, precision, and craftsmanship. For over 30 years, we have been setting the benchmark for excellence in UK housebuilding. We are now looking for a Customer Care Technician to join our team, supporting our developments across the Cardiff areas. You will take pride in completing a range of repair and maintenance tasks within newly built, occupied homes, ensuring our homeowners enjoy their property to the highest possible standard. This role will be on a Fixed Term Contract for 12 Months.
About the role
Reporting to the Customer Care Manager, you will handle a mix of hands-on maintenance tasks and coordination with contractors, ensuring all work is completed efficiently, safely, and to Dandara's high standards.
What you'll do
- Carry out day-to-day maintenance, repair, and finishing tasks within occupied homes.
- Diagnose and resolve issues related to plumbing, joinery, painting, or general property defects.
- Coordinate with contractors and the site team for larger works.
- Schedule and manage visits with homeowners in a professional and courteous manner.
- Ensure all works are logged, tracked, and completed in line with company processes.
- Uphold strong health and safety standards across all tasks.
- Represent Dandara with professionalism and care in every homeowner interaction.
What you'll bring
- Solid background in property maintenance, multi-trade, or aftercare work within construction, housing, or facilities management.
- Excellent technical skills and a hands-on approach.
- Strong time management and communication skills.
- A customer-focused attitude and pride in your workmanship.
- Full UK Driving Licence and willingness to travel across Essex as required.
What we'll offer you
- Up to £40,000 depending on experience.
- Expensed Company Van and tools.
- Discretionary bonus.
- 33 days holiday (inclusive of bank holidays).
- Private Medical Insurance.
- Employee Assistance Programme (EAP).
- Health Hero digital GP and Health Assured Wisdom App.
- Competitive parental leave.
- 3x salary life assurance (option to increase to 4x).
- Cycle to Work scheme.
- Employer-matched pension up to 5%.
- Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships.
Locations
Customer Care Technician in Cardiff, Wales employer: Dandara
At Dandara, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Customer Care Technician in Cardiff, you'll benefit from competitive pay, a comprehensive benefits package including private medical insurance and generous holiday allowance, and opportunities for professional growth within a company renowned for its commitment to quality and craftsmanship in housebuilding. Join us and be part of a team that values your skills and dedication while making a meaningful impact in the lives of homeowners.
