Customer Care Technician in Braintree

Dandara Braintree, England, United Kingdom

Customer Care Technician

Dandara

Working Pattern – Monday to Friday

What You Will Do

• Carry out inspections and minor repair works in homeowners’ properties, ensuring all tasks are completed to the highest standards.
• Be the on-site representative for homeowner concerns, addressing any issues promptly and with attention to detail.
• Coordinate and liaise with contractors and the construction team for larger remedial works, ensuring smooth communication and resolution.
• Manage and schedule appointments with homeowners, contractors, and the site team.
• Provide regular updates to homeowners on the status of their reported issues and follow up to ensure complete satisfaction.
• Keep detailed records of all works carried out and communicate regularly with the Customer Care Manager to address recurring issues.
• Handle any escalated matters with professionalism, ensuring excellent customer service at all times.
• Assist with ensuring that all properties meet our high standards and comply with building regulations.

What You Will Have

• Proven experience in a technician or trades-based role, ideally within the construction, property, or new homes sector.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication and problem‑solving skills.
• Knowledge of health and safety regulations.
• A proactive, positive attitude with a strong customer service focus.
• Full UK Driving Licence and flexibility to travel to different sites within our Eastern region when required.

What We Will Offer You

• £30,000 – £45,000 depending on experience
• 33 days holiday (inclusive of bank holidays)
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health Hero digital doctor – 24 hr virtual help and appointments
• Health Assured Wisdom App
• Competitive parental leave
• 3× salary life assurance (option to increase to 4×)
• Cycle to Work Scheme
• Employer‑matched pension scheme of up to 5%
• Flexible benefits including shopping vouchers, airport parking, and reduced gym membership

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Construction