At a Glance
- Tasks: Support residents during building works, ensuring smooth communication and welfare.
- Company: Join Dandara Living, a leading developer focused on community and safety.
- Benefits: Competitive salary, generous holiday, pension scheme, and health support.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in residents' lives while working on meaningful projects.
- Qualifications: Experience in construction, strong communication skills, and a calm approach.
The predicted salary is between 32000 - 37000 £ per year.
If you’re passionate about people, communication, and making a genuine difference in residents’ lives, Dandara Living offers a role with real impact. Join a business where your work helps create safer homes, supports communities through change, and ensures residents feel informed, supported, and respected throughout essential building works.
At Dandara Living, you’ll be part of a collaborative, experienced team delivering meaningful projects across our legacy portfolio, with the opportunity to build strong relationships and take pride in the difference you make every day.
About the Role
This is a site-based role, primarily across Manchester, with occasional time in our Altrincham office, supporting Dandara Living’s Legacy team. The Legacy team is responsible for upgrading pre-Grenfell apartment buildings to meet current building safety and fire remediation legislation. Reporting to the Client Liaison & Contracts Manager, the Resident Liaison Officer plays a critical role in supporting project delivery through direct communication with residents and leaseholders. You’ll act as a key point of contact on site, helping to coordinate access, manage expectations, support resident welfare, and ensure works are delivered as smoothly as possible in live, occupied environments. Alongside resident engagement, the role includes responsibility for document control processes across Legacy sites, ensuring accurate records, compliance, and robust data management throughout each project.
What You Will Do
- Act as the primary point of contact for residents and leaseholders on site
- Support planning and programming of works in occupied apartments and communal areas
- Coordinate access arrangements and assist with resident relocations where required
- Carry out daily welfare checks and respond to resident queries
- Deliver resident communications including letter drops, phone calls, and correspondence
- Maintain and update resident query and communication trackers
- Attend site meetings and provide regular progress updates to key stakeholders
- Support stakeholder and expectation management across live sites
- Monitor site conditions and report risks or issues promptly
- Maintain high standards of housekeeping in collaboration with site teams
- Manage document control processes using A Site (or similar systems)
- Ensure GDPR compliance when handling resident data
- Support audits and compliance tracking across all Legacy sites
- Assist in identifying and mitigating health and safety risks in occupied buildings
What You Will Have
- Experience in a construction or site-based role
- Experience working in live, occupied environments (ideally residential)
- Strong communication skills with a calm, approachable, and professional manner
- Confidence engaging with residents, stakeholders, and site teams
- Good knowledge of health and safety and CDM requirements
- Experience using A Site or similar document control systems
- A construction qualification or equivalent site experience
- Fire stopping experience (desirable, not essential)
- A full UK driving licence, with flexibility to travel between sites
What We Will Offer You
Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing, and Purpose-Built Student Accommodation. Through Dandara Living, we design, develop, and operate award-winning residential schemes across the UK, with a growing focus on the responsible management and remediation of legacy buildings. Our in-house expertise spans land acquisition, design, development, procurement, delivery, and long-term asset management, offering exposure to the full property lifecycle.
Our benefits include:
- Salary between £32,000 – £37,000 (dependent on experience)
- 33 days holiday plus the option to buy up to 5 more
- Up to 5% matched pension scheme
- 3x salary life assurance (option to increase to x4)
- Employee Assistance Programme (EAP)
- 24-hour Digital Doctor access
- Health Assured Wisdom App
- Competitive parental leave
- Discounts platform with hundreds of retailers, restaurants, and gyms
Working Pattern
Monday to Friday, 08:00 – 17:30 (excluding bank holidays)
Important note: No agency applications will be considered for this role. Any CVs received will be treated as a free gift.
Resident Liaison Officer - Salford, Greater Manchester employer: Dandara Living
Dandara Living is an exceptional employer that prioritises the well-being and development of its employees while making a meaningful impact in the community. With a strong focus on collaboration and support, you will have the opportunity to engage directly with residents, ensuring their voices are heard during essential building works. The company offers competitive benefits, including generous holiday allowances, a matched pension scheme, and access to health resources, all within a dynamic work culture that values personal growth and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Salford, Greater Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Dandara Living. Check out their website and social media to understand their values and projects. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll be chatting with residents and stakeholders all day. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully managed resident queries or resolved issues on site. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the Dandara Living careers page. This way, we can keep track of your application and get back to you faster!
We think you need these skills to ace Resident Liaison Officer - Salford, Greater Manchester
Some tips for your application 🫡
Show Your Passion:When you write your application, let your passion for helping people shine through. We want to see how much you care about making a difference in residents' lives, so share any relevant experiences that highlight this.
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in construction or site-based roles, and don’t forget to mention your strong communication skills and any relevant qualifications.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like you’ll be doing with residents!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dandara Living
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with Dandara Living's projects and values, especially their focus on resident welfare and communication. This will help you demonstrate your passion for the role and how you can contribute to their mission.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully engaged with residents or managed expectations in a live environment. Be ready to share these examples during the interview to showcase your problem-solving skills and ability to handle challenges effectively.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief introduction about yourself that highlights your relevant experience and why you're excited about this opportunity at Dandara Living.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how Dandara Living measures success in resident engagement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
