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For Companies At a Glance
- Tasks: Deliver top-notch customer service and support a vibrant residential community.
- Company: Join Dandara Living, a leading developer in the living sector.
- Benefits: Enjoy competitive salary, 33 days holiday, and health perks.
- Why this job: Make a real impact in a dynamic role with endless opportunities.
- Qualifications: Customer service passion and strong organisational skills required.
- Other info: Part-time role with flexible hours and potential for growth.
The predicted salary is between 16910 - 16910 £ per year.
Location: Aberdeen, Aberdeen City, United Kingdom
Type of Contract: Permanent
Salary: £16910.40 to £16910.40 per year
Step into a Career with Impact at Dandara Living! If you’re ready to take your career to the next level, Dandara Living offers the perfect platform. Join us and you’ll bring your expertise to life on transformative projects, surrounded by a team that’s as passionate about innovation as you are. Here, you’ll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We’re all about opportunity and are dedicated to helping you unlock yours to its fullest potential.
About the Role
Based at Forbes Place in Aberdeen, this part-time role is ideal for someone passionate about customer service and building meaningful relationships in a vibrant residential community. You’ll be part of the Resident Services Team, supporting the Senior Resident Services Associate in managing day-to-day operations across our award-winning Build to Rent development. From welcoming new residents to ensuring the highest standards of service and presentation, this role places you at the heart of a thriving community where no two days are the same.
Working Pattern: 24 hours per week working Monday to Friday with occasional requirement to work weekends (rota to be discussed at interview) with possibility to cover other local sites.
What You Will Do
- Provide first-class customer service to residents and visitors
- Handle enquiries and support with viewings, move-ins, and check-outs
- Maintain accurate records for inventories, inspections, and meter readings
- Log and follow up on maintenance issues and contractor access
- Manage keys, parking, and security to ensure the building runs smoothly
- Support resident events and community engagement initiatives
- Keep communal areas and available apartments presented to the highest standards
- Collaborate with marketing to prepare videos and photography when required
- Uphold health, safety, and security standards at all times
What You Will Have
- Proficiency in Microsoft Word, Excel, Outlook, and booking systems
- Strong understanding of on-site health and safety requirements
- Excellent organisation, attention to detail, and communication skills
- A proactive, positive, and professional approach
- ARLA, TPI, or COSHH qualifications (desirable – training can be provided)
What We Will Offer You
Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing, and Purpose-Built Student Accommodation. Today, Dandara Living is one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management.
Our benefits include:
- Competitive salary (discussed at interview)
- 33 days holiday (pro rata) + the option to buy 5 more
- Up to 5% matched pension scheme
- 3x salary life assurance (option to increase to x4)
- Employee Assistance Programme (EAP)
- 24-hour Digital Doctor access
- Health Assured Wisdom App
- Competitive parental leave
- Discounts platform with hundreds of retailers, restaurants, and gyms
Important note: No agency applications will be considered for this role. Any CVs received will be treated as a free gift.
Resident Services Associate - Aberdeen, Aberdeen City employer: Dandara Living
Contact Detail:
Dandara Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate - Aberdeen, Aberdeen City
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dandara Living. Understand their values and recent projects. This will help you connect your experience with what they’re all about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills can shine in the Resident Services role.
✨Tip Number 3
Show your personality! Dandara Living is looking for someone who’s passionate and proactive. Don’t be afraid to let your enthusiasm for building community come through during your chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Dandara Living.
We think you need these skills to ace Resident Services Associate - Aberdeen, Aberdeen City
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with people and create meaningful relationships, so share any relevant experiences that highlight your skills in this area.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Resident Services Associate role. Highlight your experience with Microsoft Office and any relevant qualifications, as well as your proactive approach to problem-solving. We love seeing candidates who take the time to align their skills with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our vibrant community at Dandara Living!
How to prepare for a job interview at Dandara Living
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Services Associate. Familiarise yourself with customer service principles and how they apply to a residential community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with customers or residents in the past. Think of specific situations where you went above and beyond to provide excellent service, as this will demonstrate your passion for the job.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, resident engagement initiatives, or the company culture at Dandara Living. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Dress the Part
First impressions matter, so dress smartly for your interview. Aim for a professional yet approachable look that reflects the vibrant community atmosphere of the role. This will help you feel more confident and ready to impress your interviewers.
