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- Tasks: Deliver top-notch customer service and support a vibrant residential community.
- Company: Join Dandara Living, a leading developer in the living sector.
- Benefits: Competitive pay, 33 days holiday, pension scheme, and health perks.
- Other info: Flexible part-time hours with opportunities for growth and training.
- Why this job: Be at the heart of a thriving community and make lasting connections.
- Qualifications: Customer service skills and proficiency in Microsoft Office are essential.
The predicted salary is between 11 - 17 £ per hour.
Job Reference: JJ AbeRSA
Location: Aberdeen, Aberdeen City, United Kingdom
Type of Contract: Permanent
Salary: £14.02 to £14.02 per hour
Step into a Career with Impact at Dandara Living! If you’re ready to take your career to the next level, Dandara Living offers the perfect platform. Join us and you’ll bring your expertise to life on transformative projects, surrounded by a team that’s as passionate about innovation as you are. Here, you’ll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We’re all about opportunity and are dedicated to helping you unlock yours to its fullest potential.
About the Role
Based at Forbes Place in Aberdeen, this part-time role is ideal for someone passionate about customer service and building meaningful relationships in a vibrant residential community. You’ll be part of the Resident Services Team, supporting the Senior Resident Services Associate in managing day-to-day operations across our award-winning Build to Rent development. From welcoming new residents to ensuring the highest standards of service and presentation, this role places you at the heart of a thriving community where no two days are the same.
Working Pattern: 24 hours per week working Monday to Friday with occasional requirement to work weekends (rota to be discussed at interview) with possibility to cover other local sites.
What You Will Do
- Provide first-class customer service to residents and visitors
- Handle enquiries and support with viewings, move-ins, and check-outs
- Maintain accurate records for inventories, inspections, and meter readings
- Log and follow up on maintenance issues and contractor access
- Manage keys, parking, and security to ensure the building runs smoothly
- Support resident events and community engagement initiatives
- Keep communal areas and available apartments presented to the highest standards
- Collaborate with marketing to prepare videos and photography when required
- Uphold health, safety, and security standards at all times
What You Will Have
- Proficiency in Microsoft Word, Excel, Outlook, and booking systems
- Strong understanding of on-site health and safety requirements
- Excellent organisation, attention to detail, and communication skills
- A proactive, positive, and professional approach
- ARLA, TPI, or COSHH qualifications (desirable – training can be provided)
What We Will Offer You
Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing, and Purpose-Built Student Accommodation. Today, Dandara Living is one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management.
Our benefits include:
- Competitive salary (discussed at interview)
- 33 days holiday (pro rata) + the option to buy 5 more
- Up to 5% matched pension scheme
- 3x salary life assurance (option to increase to x4)
- Employee Assistance Programme (EAP)
- 24-hour Digital Doctor access
- Health Assured Wisdom App
- Competitive parental leave
- Discounts platform with hundreds of retailers, restaurants, and gyms
Important note: No agency applications will be considered for this role. Any CVs received will be treated as a free gift.
Resident Services Associate - Aberdeen, Aberdeen City employer: Dandara Living
Contact Detail:
Dandara Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate - Aberdeen, Aberdeen City
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dandara Living. Understand their values and recent projects. This will help you connect your experience with what they’re all about, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and community engagement can benefit the Resident Services Team. Confidence is key!
✨Tip Number 3
Show your personality! During the interview, let your passion for building relationships shine through. Share examples of how you've created positive experiences for customers in the past. Remember, they want someone who fits into their vibrant community!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Dandara Living team. Don’t miss out on this opportunity to make an impact!
We think you need these skills to ace Resident Services Associate - Aberdeen, Aberdeen City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Resident Services Associate role. Highlight your customer service experience and any relevant qualifications to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working in a vibrant residential community and how you can contribute to our team at Dandara Living.
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents and visitors, make sure your application demonstrates your excellent communication skills. We want to see how you connect with people!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Dandara Living
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Services Associate. Familiarise yourself with customer service best practices and how they apply to a residential community. This will help you demonstrate your passion for the role and show that you're ready to contribute from day one.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with customers or residents in the past. Think of specific situations where you went above and beyond to provide excellent service, as this will highlight your proactive and positive approach.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, resident engagement initiatives, or the company culture at Dandara Living. This not only shows your interest in the position but also helps you gauge if it's the right fit for you.
✨Dress the Part
First impressions matter, so dress professionally for your interview. Aim for smart-casual attire that reflects the vibrant community atmosphere of the role. This will help you feel confident and ready to impress your interviewers.