Resident Services Associate - Manchester

Job Reference: JJ ManRSALocation: Manchester, Greater Manchester, United KingdomType of Contract: PermanentSalary: £ to £ per year p strong Resident Services Associate – Chapel Wharf, Dandara Living (Part-Time) /strong /p p At Dandara Living, we are one of the UK’s leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service. /p p Dandara Living is looking for a Resident Services Associate to join the team at Chapel Wharf in Manchester. This is a part-time, weekend-based opportunity supporting our vibrant residential community at one of our flagship city-centre developments. /p p Chapel Wharf is a large-scale Build to Rent development in Manchester, offering modern, high-spec apartments and thoughtfully designed communal spaces. With a strong focus on community living, resident wellbeing and service excellence, the development benefits from on-site management, shared amenity spaces, and regular resident engagement activities — all designed to create a welcoming and connected environment. /p p As part of our Resident Services Team, you will be one of the first points of contact for residents and their guests. You’ll play a key role in delivering an exceptional customer experience, supporting leasing activity, maintaining safety standards, and ensuring the building runs smoothly day to day. /p p If youre looking to build your experience in Build to Rent or residential property, this is a fantastic opportunity to join a supportive and established team in a thriving Manchester location. /p p strong Working Pattern /strong /p ul li 18 hours per week /li li Saturday Sunday – 8am to 6pm (with 1 hour unpaid lunch each day) /li /ul p strong What you will do: /strong /p ul li Provide a first-class customer experience to residents and guests, acting as one of the key on-site contacts. /li li Handle resident enquiries, feedback and requests, ensuring timely and professional responses. /li li Manage incoming and outgoing parcels and post. /li li Coordinate and manage bookings for resident amenity spaces, ensuring areas remain tidy and presentable. /li li Conduct apartment viewings and support prospective resident enquiries. /li li Complete move-in appointments, inventories, meter readings and key management. /li li Assist with tenancy inspections, mid-term and move-out processes. /li li Log maintenance issues and liaise with the FM team to ensure prompt resolution. /li li Carry out security walks and building inspections as required. /li li Support resident communications, events and community initiatives. /li li Maintain accurate records including parking management and contractor logs. /li li Ensure compliance with health and safety procedures, including routine checks of communal areas. /li /ul p strong What you will have: /strong /p ul li Experience in customer service, hospitality, residential lettings or property management. /li li Strong IT skills, including Microsoft Word, Excel and Outlook, and confidence using databases or booking systems. /li li A proactive, positive and professional approach. /li li The ability to remain calm and confident in challenging situations. /li li ARLA, IRPM or COSHH qualifications are desirable, but full training will be provided. /li /ul p strong What we will offer you: /strong /p ul li 33 days holiday (pro rata) + option to purchase up to 5 extra days /li li Employee Assistance Programme (EAP) /li li Health Hero digital doctor – 24-hour virtual medical support /li li Health Assured Wisdom App /li li My Benefits discount platform – access to hundreds of discounts /li li Cycle-to-work scheme /li li Employer matched pension scheme up to 5% /li li Life assurance x3 (with the option to extend to x4) /li li Competitive parental leave /li li Quarterly recognition awards /li /ul p strong Important note: /strong br / No agency applications will be considered for this role. Any CVs received will be considered a free gift. #HP /p