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For Companies At a Glance
- Tasks: Support daily operations and provide top-notch customer service to residents at Botanica.
- Company: Dandara Living is a leading UK developer focused on creating vibrant rental communities.
- Benefits: Enjoy £27,000 salary, 33 days holiday, health support, discounts, and a pension scheme.
- Why this job: Join a dynamic team, enhance your skills, and make lasting connections in a thriving community.
- Qualifications: Proficiency in Microsoft Office; customer service passion; training provided for specific qualifications.
- Other info: Flexible shifts, vibrant community atmosphere, and opportunities for personal growth.
The predicted salary is between 23000 - 30000 £ per year.
Overview
Resident Services Associate – Botanica, Dandara Living
At Dandara Living, we are one of the UK’s leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service. Dandara Living is looking for a Resident Services Associate to support the Resident Services Manager in the day-to-day operations of our Build to Rent development at Botanica. Botanica is one of Dandara Living’s flagship Build‑to‑Rent developments in Manchester, located just minutes from the city centre and adjacent to Cornbrook Metrolink station. Spread across four blocks ranging from 7 to 19 storeys, it comprises a total of 363 high‑spec apartments, duplexes, and townhouses set around beautifully landscaped communal gardens. Designed for community living, Botanica offers residents a fully equipped on‑site gym and wellness zone, multiple communal lounges and coworking spaces, outdoor kitchens, BBQ areas, an open‑air event venue, underground parking and driveways for townhouses, and secure bike storage. Additional conveniences include 24‑hour on‑site management, concierge services, parcel collection, superfast broadband, a resident app, and a pet‑friendly policy. With regular resident events and thoughtfully curated shared spaces, Botanica fosters a vibrant, inclusive community atmosphere just minutes from the heart of Manchester.
Working Pattern
Rolling rota
- Hours: 45 per week (including 1 hour unpaid lunches)
- Shifts: various
- Shifts: 5 over 7 days
What You Will Do
- Provide the highest level of customer service to our residents and guests at Botanica, representing Dandara Living as one of the first points of contact.
- Assist with Parcelsafe deliveries and collections for our busy residential community.
- Handle resident and guest enquiries, ensuring timely and effective communication.
- Manage bookings for resident amenity spaces, including our communal lounges and event areas.
- Conduct move-in appointments, inventories, and meter readings for new residents.
- Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.
- Log maintenance issues and coordinate with the team to ensure timely resolutions.
- Issue keys for new move-ins and manage key replacements as needed.
- Keep communal spaces clean, presentable, and inviting for residents and their guests.
- Manage vehicle parking records and address any noise complaints, escalating where necessary.
- Update site-wide communications and the residents\’ portal with relevant updates.
- Assist with open days, resident events, and community-building activities.
- Conduct security walks as required to ensure a safe and secure environment.
- Collaborate with the wider team to cover additional shifts when needed.
- Update inventory feedback and ensure any issues are promptly addressed.
What You Will Have
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.
- A strong understanding of health and safety requirements on site.
- A passion for delivering excellent customer service to enhance our residents\’ experience.
- ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.
What We Will Offer You
As part of the Dandara Living team, you’ll receive:
- £28,184 per year
- 33 days holiday + option to purchase up to 5 extra days
- Employee Assistance Programme (EAP)
- Health Hero digital doctor – 24-hour virtual medical support
- Health Assured Wisdom App
- My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more
- Cycle-to-work scheme
- Employer matched pension scheme up to 5%
- Life assurance x3 (with the option to extend to x4)
- Competitive parental leave
- Quarterly recognition awards
Important Note
No agency applications will be considered for this role. Any CVs received will be considered a free gift. #HP
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Resident Services Associate employer: Dandara Living
Contact Detail:
Dandara Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate
✨Tip Number 1
Familiarise yourself with Dandara Living's values and mission. Understanding their focus on community living and exceptional service will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight any previous experience in customer service or property management. Be ready to share specific examples of how you've handled resident inquiries or managed communal spaces, as this role heavily relies on these skills.
✨Tip Number 3
Prepare to discuss your familiarity with Microsoft Office and any booking systems you've used. Since proficiency in these tools is essential for the role, demonstrating your comfort level can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for community engagement. Dandara Living values a vibrant atmosphere, so be prepared to talk about any ideas you have for resident events or activities that could enhance the living experience at Botanica.
We think you need these skills to ace Resident Services Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Resident Services Associate position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role focuses on providing exceptional customer service, make sure to emphasise any previous experience in customer-facing roles. Use specific examples to demonstrate how you've successfully handled enquiries or resolved issues.
Showcase Relevant Qualifications: If you have any qualifications related to property management or customer service, such as ARLA or IRPM, be sure to mention them. If not, express your willingness to undergo training and your passion for the industry.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Dandara Living and how you can contribute to creating vibrant communities at Botanica.
How to prepare for a job interview at Dandara Living
✨Showcase Your Customer Service Skills
As a Resident Services Associate, you'll be the first point of contact for residents and guests. Be prepared to share specific examples of how you've delivered excellent customer service in previous roles, highlighting your ability to handle enquiries and resolve issues effectively.
✨Familiarise Yourself with the Property
Before the interview, take some time to research Botanica and Dandara Living. Understanding the amenities, community features, and overall ethos of the company will help you demonstrate your genuine interest in the role and how you can contribute to creating a vibrant living experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations, such as managing noise complaints or coordinating resident events. Think through potential scenarios and how you would approach them, showcasing your proactive attitude and teamwork skills.
✨Highlight Your Organisational Skills
The role involves managing bookings, inventories, and maintenance issues. Be ready to discuss your organisational strategies and any tools or systems you use to stay on top of tasks. This will show your potential employer that you can handle the diverse responsibilities of the position efficiently.
