Resident Services Associate - Glasgow

Job Reference: RD GlaRSALocation: Glasgow, Glasgow City, United KingdomType of Contract: PermanentSalary: £ to £ per year Subject to experience plus benefits Step into a Career with Impact at Colby River If you’re ready to take your career to the next level, Colby River (formerly Dandara Living) offers the perfect platform. Join us and you’ll bring your expertise to life on transformative projects, surrounded by a team that’s as passionate about innovation as you are. Here, you’ll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We’re all about opportunity and are dedicated to helping you unlock yours to its fullest potential. About the Role Based at Granary Quay, this role is ideal for someone passionate about customer service and building meaningful relationships in a vibrant residential community. This role is part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes and reporting in to a Senior Resident Services Assocaite. Working Pattern: 40 hours per week working 5 days across Monday to Sunday on a rota from 7:30am to 7:30pm (rota to be discussed at interview) What You Will Do Customer Services Deliver first-class customer service to residents and guests Act as a primary point of contact for all resident enquiries Proactively gather and respond to resident feedback Manage incoming and outgoing post and parcels Coordinate bookings and upkeep of resident amenity spaces Handle noise complaints, escalating where appropriate Foster a strong community through events, communication, and engagement initiatives Support resident communications via social media and resident portals Assist with open days and resident events Coordinate resident services (both in-house and via third parties) Support customer surveys and contribute to continuous improvement initiatives Leasing Conduct viewings for prospective residents Qualify and respond to leasing enquiries Ensure applicants complete all required documentation (Right to Rent, KYC, etc.) Manage move-in processes including inventories, meter readings, and key handovers Handle key management and replacements Maintain accurate parking records Coordinate tenancy inspections (mid-term and end-of-tenancy) Update inventories and resolve any issues raised Assist with rent and parking charge collection (credit control support) Safety, Maintenance