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- Tasks: Be the friendly face of Leodis Square, helping residents and guests with their needs.
- Company: Join Dandara Living, a leader in contemporary Build to Rent homes in Leeds.
- Benefits: Enjoy 25 days holiday, health perks, discounts, and a supportive work environment.
- Why this job: Make a real impact in a vibrant community while enhancing residents' experiences.
- Qualifications: Proficiency in Microsoft Office; customer service passion is key; training provided.
- Other info: Work 40 hours a week in a dynamic, engaging atmosphere with opportunities for growth.
The predicted salary is between 26100 - 36540 £ per year.
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Provide the highest level of customer service to our residents and guests at Leodis Square, representing Dandara Living as one of the first points of contact.
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Assist with Parcelsafe deliveries and collections for our busy residential community.
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Handle resident and guest enquiries, ensuring timely and effective communication.
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Manage bookings for resident amenity spaces, including our communal lounges and event areas.
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Conduct move-in appointments, inventories, and meter readings for new residents.
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Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.
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Log maintenance issues and coordinate with the team to ensure timely resolutions.
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Issue keys for new move-ins and manage key replacements as needed.
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Keep communal spaces clean, presentable, and inviting for residents and their guests.
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Manage vehicle parking records and address any noise complaints, escalating where necessary.
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Update site-wide communications and the residents’ portal with relevant updates.
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Assist with open days, resident events, and community-building activities.
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Conduct security walks as required to ensure a safe and secure environment.
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Collaborate with the wider team to cover additional shifts when needed.
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Update inventory feedback and ensure any issues are promptly addressed.
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Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.
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A strong understanding of health and safety requirements on site.
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A passion for delivering excellent customer service to enhance our residents’ experience.
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ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.
Working Pattern
40 hours per week – 5 days over 7, Leodis Square is one of Dandara Living’s standout developments, offering contemporary Build to Rent homes in a thriving new district. Situated just a short walk from Leeds city centre and the train station, Leodis Square is home to 744 apartments, beautifully landscaped outdoor spaces, and a vibrant community atmosphere. Residents enjoy an array of on-site amenities including a gym, residents’ lounges, and event spaces, all designed to create a sense of belonging.
As part of the Dandara Living team, you’ll receive:
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£26,100 per year
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25 days holiday + option to purchase up to 5 extra days
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Employee Assistance Programme (EAP)
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Health Hero digital doctor – 24-hour virtual medical support
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Health Assured Wisdom App
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My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more
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Cycle-to-work scheme
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Employer matched pension scheme up to 5%
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Life assurance x3 (with the option to extend to x4)
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Competitive parental leave
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Quarterly recognition awards
Resident Services Associate employer: Dandara Living
Contact Detail:
Dandara Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate
✨Tip Number 1
Familiarize yourself with the specific amenities and services offered at Leodis Square. Understanding the unique features of the community will help you engage with residents and guests more effectively during your interactions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and complaints. Being able to demonstrate your ability to resolve issues quickly and efficiently will set you apart as a candidate who can enhance the resident experience.
✨Tip Number 3
Gain a basic understanding of health and safety requirements relevant to residential environments. This knowledge will not only help you in the role but also show that you are proactive about ensuring a safe living space for residents.
✨Tip Number 4
If you have experience with Microsoft Office or booking systems, be ready to discuss specific examples of how you've used these tools in previous roles. Highlighting your technical skills will demonstrate your readiness to manage bookings and maintain records efficiently.
We think you need these skills to ace Resident Services Associate
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Services Associate position. Make sure you understand the key responsibilities and skills required, such as customer service excellence and proficiency in Microsoft Office.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the responsibilities listed in the job description. Emphasize any previous roles in customer service or property management, and include specific examples of how you've handled resident inquiries or managed bookings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention your understanding of health and safety requirements and how you can contribute to creating a welcoming community atmosphere at Leodis Square.
Highlight Relevant Skills: In your application, make sure to highlight your proficiency in Microsoft Office and any experience with booking systems or databases. If you have any qualifications like ARLA or IRPM, be sure to mention them, even if training will be provided.
How to prepare for a job interview at Dandara Living
✨Showcase Your Customer Service Skills
Since the role emphasizes providing excellent customer service, be prepared to share specific examples of how you've successfully handled resident or guest inquiries in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Familiarize Yourself with the Community
Research Leodis Square and Dandara Living to understand their values and community atmosphere. Being knowledgeable about the amenities and services offered will demonstrate your genuine interest in the position and help you connect with the interviewers.
✨Demonstrate Organizational Skills
The role involves managing bookings and inventories, so be ready to discuss your organizational strategies. Share how you prioritize tasks and ensure that communal spaces are well-maintained and inviting for residents and guests.
✨Highlight Team Collaboration Experience
Since the position requires collaboration with a wider team, provide examples of how you've worked effectively with others in previous roles. Emphasize your flexibility and willingness to cover additional shifts or assist colleagues when needed.