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For Companies At a Glance
- Tasks: Help customers find their dream home and provide a 5-star service experience.
- Company: Join Dandara, a leading new homes developer with a focus on customer satisfaction.
- Benefits: Competitive salary, commission, 25 days leave, and discounts on various retailers.
- Why this job: Make a real difference in people's lives by helping them purchase their dream home.
- Qualifications: Experience in new homes sales and excellent communication skills required.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Role Overview
Reporting to the Sales Manager, the successful New Home Sales Consultant will be an expert at selling customers their dream home. At Dandara we know those first impressions last, so having a passion for customer service is crucial for this role. This will be based at our fabulous Hazelwood site in Aberdeen's West End.
Working Pattern
This role is a full time Maternity cover role and requires working 5 days in seven with a 2 day break on a rota, so you must be happy working weekends.
What you will do:
- Meet prospective purchasers, demonstrate the features and benefits of properties for sale – assist with optional extras as and when required.
- Negotiate deals & Extras with the purchaser.
- Accompany all potential purchasers to the show homes and onsite properties to demonstrate the home, the specification, brand and available extras.
- Ensure the sales area and any show properties are clean, tidy and well presented at all times.
- Process related paperwork on sales achieved including financial payments.
- Liaise with purchasers, Sales Manager, and legals to process sales through ensuring you are providing them with a 5-star customer journey.
- Maintain contact and build lasting relationships with customers.
- Ensure purchasers are kept up to date with progress on their plot and development.
- Assist clients with optional extras and process their choices.
- Deal with daily telephone/e-mail/web enquiries.
- Proficient in using the CRM system to utilise effectively to drum up appointments, leads, reservations.
- Setting follow up tasks and detailed updates, including loading on reservations, plot progression and important notes.
- Circulate details of properties for sale to prospective clients.
- Detailed and regular plot progression by speaking with brokers and solicitors daily to gain updates.
- Help with & identify issues to move the plot forward to an exchange of contracts as soon as possible.
- Carry out weekly build sales meetings with your site manager and customer care manager to ensure all plots are on schedule for delivery on the window you have quoted and discuss all purchasers already moved in that are in survey window to make sure they are happy, all issues dealt with and that they are being chased to return a ‘YES’ survey for us.
- Be aware of market trends and remain updated on product knowledge & Competitors.
- Carry out weekly marketing audits to ensure your price list and website is correct and advertising the correct incentives and describing the correct features and benefits.
- Carry out general administration tasks including keeping CRM system up to date and detailed updates, filing correctly all purchasers’ details, replying to all emails and ensuring a clear and detailed handover to anyone covering your holiday or days off.
- Complete a home demonstration of the home along with your site manager, to show the customer how everything works and how to keep the property within warranty.
- Prepare for legal completions with gift hampers and legal completion boxes.
- Ensure all keys are checked and present ready to hand over to customer alongside the site manager.
What you will have:
- Experience of new homes sales.
- Excellent communication, organisational, self-motivational skills.
- Strong Microsoft Office skills.
- Proficient in CRM usage and previous experience is advised.
- Excellent rapport building and negotiating skills.
- Flexibility to work the shifts mentioned to suit the needs of the business.
- Full UK Driving License.
- You must be able to work weekends.
What we will offer you:
- Competitive salary/package depending on experience plus commission.
- 25 days annual leave plus bank holidays.
- Employee assistance programme.
- Discounts on a range of retailers, restaurants, leisure providers and more.
New Homes Sales Consultant employer: Dandara Living
Contact Detail:
Dandara Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Homes Sales Consultant
✨Tip Number 1
Get to know the company inside out! Research Dandara, their values, and the Hazelwood site. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you’d sell a home to a friend. Highlight the features and benefits, and don’t forget to showcase your customer service skills. We want to see that you can create a 5-star experience!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the role or even put in a good word for you. Plus, it shows you’re proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace New Homes Sales Consultant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for customer service. We want to see how you can create that 5-star experience for our customers, so share any relevant experiences that showcase your skills in this area.
Be Specific About Your Experience: Tailor your application by detailing your experience in new homes sales. We’re looking for specific examples of how you've successfully sold properties and built relationships with clients, so don’t hold back on the details!
Keep It Neat and Professional: Presentation matters! Ensure your application is well-organised and free from typos. A clean, professional layout will help us focus on your qualifications rather than getting distracted by formatting issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dandara Living
✨Know Your Product Inside Out
Before the interview, make sure you’re well-versed in the properties Dandara offers. Familiarise yourself with the features, benefits, and any optional extras available. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Off Your Customer Service Skills
Since this role is all about providing a 5-star customer journey, be prepared to share examples of how you've excelled in customer service in the past. Think of specific situations where you went above and beyond for a client, as this will resonate well with the interviewers.
✨Demonstrate Your Negotiation Prowess
Negotiation is key in sales, so come ready to discuss your approach. Prepare a couple of scenarios where you successfully negotiated a deal or resolved a conflict. This will highlight your ability to build rapport and close sales effectively.
✨Be Ready to Discuss Market Trends
Stay updated on current market trends and competitors in the new homes sector. During the interview, you might be asked about your insights on the market. Showing that you’re informed will demonstrate your commitment to the role and the industry.
