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For Companies At a Glance
- Tasks: Manage resident enquiries and create a vibrant community atmosphere.
- Company: Join Dandara Living, a leading developer in the living sector.
- Benefits: Enjoy a competitive salary, generous holiday, and great health perks.
- Why this job: Make a real impact in a dynamic environment with innovative projects.
- Qualifications: Proficiency in Microsoft Office; customer service skills are a plus.
- Other info: Work in a lively area with excellent career growth opportunities.
The predicted salary is between 28124 - 28124 £ per year.
Resident Services Associate – Dandara Living
Step into a Career with Impact at Dandara Living! If you’re ready to take your career to the next level, Dandara Living offers the perfect platform. Join us and you’ll bring your expertise to life on transformative projects, surrounded by a team that’s as passionate about innovation as you are. Here, you’ll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field.
About the Role
Based at Chapel Wharf, the flagship development and largest apartment community to date, this role places you at the core of a vibrant, bustling complex with close to 1,000 apartments. Chapel Wharf offers modern living spaces, excellent amenities, superb transport links, and an unmatched work environment. With an impressive HomeViews score, this development is recognised for quality and resident satisfaction.
Working Pattern
Working 40 hours over 5 days on a 3‑week rolling rota. These can be discussed at interview. A combination of 7am‑4pm and 10am‑7pm shifts.
What You Will Do
- Managing resident and guest enquiries.
- Providing the highest level of customer service and professionalism as one of the first points of contact.
- Booking and overseeing resident amenity spaces.
- Conducting move‑in/out appointments, inventories, and meter readings.
- Logging maintenance issues and key management.
- Conducting viewings of the building and apartments with potential residents.
- Creating a community feel through communication, events, and innovations.
- Ensuring maintenance issues are prioritised and closed promptly with the FM team.
- Maintaining tidy and presentable amenity spaces.
- Managing parking, noise complaints, and site‑wide communications.
- Co‑ordinating tenancy inspections, mid‑term and at move‑out.
- Assisting with open days, events, and security walks.
- Ensuring communal areas such as bin stores, car parks, and cycle stores are maintained and well‑kept.
- Covering shifts when needed.
What You Will Have
- Proficiency in Microsoft Word, Excel, and Outlook, as well as booking systems.
- Strong understanding of on‑site H&S requirements.
- ARLA, IRPM, or COSHH qualifications (desirable, but training provided).
What We Will Offer You
£28,124 per annum, 33 days holiday plus the option to buy 5 more, up to 5% pension scheme (employer matched), 3× salary life assurance (paid option to increase to x4), Employee Assistance Programme (EAP), 24‑hour Digital Doctor, Health Assured Wisdom App, competitive parental leave, benefits discount platform – hundreds of your favourite shops, restaurants, gyms, and more.
Important Note
No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Referral Note
Referrals increase your chances of interviewing at Dandara Living by 2x.
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Resident Services Associate employer: Dandara Group
Contact Detail:
Dandara Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dandara Living. Understand their values, projects, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Resident Services Associate. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your personality! Dandara Living is all about creating a community feel, so let your passion for customer service shine through. Share examples of how you've built connections in previous roles and how you can contribute to the vibrant atmosphere at Chapel Wharf.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Services Associate
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Dandara Living and making a difference in our vibrant community.
Tailor Your CV: Make sure your CV is tailored to the Resident Services Associate role. Highlight relevant experience and skills that match what we're looking for, like customer service and organisation. We love seeing how your background fits with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the professionalism we expect in the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Dandara Group
✨Know the Company Inside Out
Before your interview, take some time to research Dandara Living. Understand their values, recent projects, and what makes them stand out in the living sector. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Resident Services Associate, you'll be the face of Dandara Living. Prepare examples from your past experiences where you've provided exceptional customer service or resolved conflicts. Highlighting these skills will demonstrate that you're ready to manage resident and guest enquiries effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing resident complaints or coordinating events. Practise your responses to these scenarios, focusing on how you'd maintain professionalism and ensure resident satisfaction, which is key to this role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the team dynamics, upcoming projects, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if Dandara Living is the right fit for you.