At a Glance
- Tasks: Provide expert technical support for diagnostic hardware systems and enhance customer satisfaction.
- Company: Join Beckman Coulter Diagnostics, a leader in clinical diagnostics with a culture of belonging.
- Benefits: Enjoy competitive benefits, flexible remote work, and opportunities for continuous learning.
- Other info: Remote role with travel across Europe and excellent career growth opportunities.
- Why this job: Make a real impact in life sciences while working with cutting-edge technology.
- Qualifications: Degree in biomedical engineering or related field with 3 years of technical support experience.
The predicted salary is between 35000 - 45000 £ per year.
This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year.
The L2 Hardware and Application System Support Specialist- Clinical Chemistry and Blood banking will be responsible for delivering expert and timely technical support for diagnostic hardware systems, which is crucial for maximizing customer satisfaction and ensuring product uptime. This role is also vital in leading proactive initiatives aimed at enhancing service organization efficiency across Europe, ultimately optimizing service delivery and operational costs.
This position reports to the Manager of technical support and escalations- Clinical Chemistry and Blood Banking and is part of the European Technical support team located in United Kingdom working remotely to cover the European countries.
In this role, you will have the opportunity to:
- Expert Technical Support: Provide in-depth hardware and biochemical troubleshooting for diagnostic systems, assisting local engineers and application teams, and optimizing reagent usage.
- Proactive Customer Engagement: Respond promptly to customer inquiries, manage escalations, ensure customer satisfaction through follow-ups, and provide scientific insights on product performance.
- Maintenance Oversight & Remote Resolution: Ensure all repair and maintenance activities comply with service manuals and standards, while providing remote troubleshooting to minimize downtime.
- Continuous Learning & Training Development: Maintain comprehensive product knowledge, stay updated on advancements, and develop/deliver training to enhance skills across Europe for both internal teams and customers.
- Cross-functional Collaboration: Collaborate cross-functionally with Sales, Product Management, Quality/Regulatory, and Engineering/Applications to provide technical expertise, customer feedback, and support new system implementations, while also contributing to quality improvement, regulatory compliance, and enhancing overall product and service efficiency.
The essential requirements of the job include:
- Educational Background: An Associate's or bachelor’s degree in biomedical engineering, Electronics, IT, Science, or a related field is required with a minimum of 3 years of technical support experience, specifically with hardware systems in the diagnostics or medical device industry.
- Integrated System Expertise: Possess a strong understanding of both diagnostic hardware systems (installation, maintenance, troubleshooting, repair) and the associated diagnostic applications (installation, configuration, troubleshooting, and optimization), or demonstrate a clear willingness to rapidly acquire application acumen.
- Diagnostic & Problem-Solving Skills: Excellent ability to diagnose and resolve complex hardware issues and biochemical issues affecting patient results.
- Communication & Language Proficiency: Strong verbal and written communication skills, capable of explaining technical and biochemical information clearly, with excellent command of the English language.
- Customer Focus & Technical Tools: A customer-focused mindset and proficiency in using support ticketing systems, remote support tools, and CRM software.
- Travel, Motor Vehicle Record & Physical/Environment Requirements: This role is Remote based with travel required to client sites or meetings around 70% of the total time available across Europe. Must have a valid driver’s license with an acceptable driving record.
It would be a plus if you also possess previous experience in:
- Beckman Coulter chemistry and blood banking systems.
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefits that add value to our lives. Whether it’s a health care program or paid time off, our programmes contribute to life beyond the job.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.
Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Technical Support Specialist employer: Danaher
At Pall Corporation, we are committed to fostering a culture of belonging and innovation, where your unique perspective is valued. As a fully remote employer, we offer flexible work arrangements that empower you to thrive while making a tangible impact in life sciences and biotechnology. With a strong focus on employee growth and development through the Danaher Business System, you will have the opportunity to enhance your skills and contribute to meaningful projects that advance health and safety globally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist
✨Get Involved in Local Research Communities
Tap into local biotechnology meetups and research forums. These are great places to mingle with industry professionals, share your passion, and even discover unadvertised job openings. It's all about getting your face known in the field!
✨Leverage University Alumni Networks
If you're a recent grad, don’t underestimate the power of your university’s alumni network! Reach out to alumni working in biotechnology to gather tips about job openings at companies like Danaher. You'd be surprised how willing people are to help out a fellow grad!
✨Show Off Your Projects
Curate a portfolio showcasing any research projects or internships you've completed in biotechnology. This tangible evidence of your skills can really impress employers when you chat with them at networking events or interviews. It's about making that killer first impression!
✨Stay Up-to-Date with Industry Trends
Biotech is a fast-paced field, so keeping yourself updated with the latest advancements is crucial. Attend industry conferences, webinars, or workshops to broaden your knowledge and meet potential employers. Plus, it’ll give you fantastic talking points for your interviews at places like Danaher!
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Show Off Your Lab Skills:In the biotechnology field, it's super important to highlight your lab experience in your CV. Be sure to mention specific techniques or instruments you've mastered (think PCR, gel electrophoresis, etc.) and any relevant projects you've worked on. This will show Danaher that you have the hands-on skills they need.
Tailor Your Technical Skills:Make sure to emphasise your technical skills, especially those relevant to the biotechnology sector. Include any software tools or programming languages you've used, like R or Python for data analysis, which could be key for this role at Danaher.
Craft a Compelling Cover Letter:Since this is a full-time role, your cover letter should reflect not only your passion for biotechnology but also your long-term career ambitions. Share why you're excited about the work that Danaher does and how you envision contributing to their goals. This shows that you’re not just looking for any job, but you're genuinely invested in this opportunity.
Include Your Papers and Projects:If you've published any papers or contributed to significant projects, mention them! These documents can boost your application and provide tangible evidence of your expertise in the biotechnology field. Don’t forget to link to any relevant publications or project summaries—this can set you apart from other candidates.
How to prepare for a job interview at Danaher
✨Brush Up on Lab Techniques
Since you're eyeing a full-time gig in biotechnology, make sure you're well-versed in the lab techniques relevant to the role. Be ready to talk about PCR, CRISPR, or any specific methods mentioned in the job description at Danaher. You might even be asked to demonstrate your understanding of these processes.
✨Know Your Bioinformatics Tools
Get comfortable with bioinformatics tools that are commonly used in the industry, like BLAST or Bioconductor. These are key in biotechnology, and having hands-on experience or at least familiarity can set you apart. Prepare to discuss any relevant projects you've worked on, especially if they involved data analysis or genomic research.
✨Show Your Teamwork Skills
Biotech often involves collaboration across multiple disciplines. Be ready to share stories that highlight your teamwork and communication skills, especially in research projects. Think about working with different teams at university or any internships – this is where you can show how well you fit into Danaher's culture.
✨Research Recent Biotech Innovations
Stay updated on the latest trends and breakthroughs in biotechnology. Knowing what's happening in the field can help you engage in more meaningful discussions during your interview. Bring up recent articles or advancements that excite you, especially those related to the work being done at Danaher. This shows your passion for the industry!
