At a Glance
- Tasks: Support customers by troubleshooting issues and collaborating with teams to enhance their experience.
- Company: Join Danaher, a leader in life sciences and an inclusive employer.
- Benefits: Gain valuable experience, work in a supportive environment, and develop your technical skills.
- Other info: Dynamic team culture with opportunities for growth and learning.
- Why this job: Make a real difference in healthcare while working with cutting-edge technology.
- Qualifications: Degree in a relevant field and a passion for customer support.
The predicted salary is between 28000 - 35000 £ per year.
This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At IDBS, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
IDBS helps BioPharma organizations unlock the potential of AI/ML to improve the lives of patients. As a trusted long-term partner to 80% of the top 20 global BioPharma companies, IDBS delivers powerful cloud software and services specifically designed to meet the evolving needs of the BioPharma sector. IDBS, a Danaher company, leverages 35 years of scientific informatics expertise to help organizations design, execute and orchestrate processes, manage, contextualize and structure data and gain valuable insights throughout the product lifecycle.
In this role, you will perform initial troubleshooting, escalate complex issues as needed, and provide clear updates throughout resolution. You will collaborate with cross-functional teams to resolve customer issues, contribute to the support knowledge base by documenting solutions, and engage in training and mentoring to continuously enhance technical and product expertise. Drive continuous improvement by identifying process enhancement opportunities, sharing feedback, and supporting the adoption of tools and technologies that improve customer experience and resolution efficiency.
Here is what success in this role looks like:
- Degree (or equivalent) in biology, clinical lab science, biomedical engineering, chemistry, physics, computer science, information technology or similar field of study with 0–2 years of experience in technical or customer support field.
- Strong problem-solving skills, quick learner, and customer-focused mindset with a proactive attitude.
- Ability to work effectively in a fast-paced, team-oriented environment with a basic understanding of IT concepts and willingness to develop technical skills.
It would be a plus if you also possess previous experience in:
- Domain expertise in life sciences/biopharma with familiarity in scientific data management, lab informatics, and AWS-based SaaS environments.
- Hands-on experience delivering customer support services and working with tools such as Salesforce, Jira, Confluence, Splunk, and AI technologies.
- Technical knowledge of networking, Unix/Linux systems, relational databases, scripting languages (e.g., Python, R), and exposure to Quality Management frameworks or ITIL certifications.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Graduate Customer Support Analyst in Surrey employer: Danaher
Danaher is an exceptional employer that fosters a culture of belonging and inclusivity, making it an ideal place for recent graduates to launch their careers. With a strong commitment to innovation in life sciences and biotechnology, employees at IDBS benefit from continuous growth opportunities, collaborative teamwork, and the chance to make a tangible impact on global health. Located in a dynamic environment, Danaher empowers its workforce to harness cutting-edge technologies and develop their skills while contributing to meaningful advancements in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Danaher or IDBS. Use LinkedIn to connect and engage with them—ask questions, share insights, and show genuine interest in their work.
✨Tip Number 2
Prepare for the interview by researching common customer support scenarios in the life sciences sector. Think about how you would handle specific challenges and be ready to share your thought process during the interview.
✨Tip Number 3
Show off your problem-solving skills! During interviews, use the STAR method (Situation, Task, Action, Result) to describe past experiences where you tackled issues effectively. This will highlight your proactive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making an impact in the BioPharma world.
We think you need these skills to ace Graduate Customer Support Analyst in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Graduate Customer Support Analyst role. Highlight any relevant coursework or projects that showcase your problem-solving abilities and customer-focused mindset.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about life sciences and how you can contribute to our mission at IDBS. Share specific examples of your experiences that demonstrate your proactive attitude and willingness to learn.
Showcase Your Technical Skills:If you've got experience with tools like Salesforce, Jira, or any programming languages, make sure to mention them! We love seeing candidates who are eager to develop their technical skills and have a basic understanding of IT concepts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Danaher
✨Know Your Stuff
Make sure you brush up on your knowledge of life sciences and the specific technologies mentioned in the job description. Familiarise yourself with AI/ML applications in BioPharma, as well as tools like Salesforce and Jira. This will show that you're not just interested in the role but also understand the industry.
✨Show Off Your Problem-Solving Skills
Prepare to discuss examples from your past experiences where you've tackled challenges or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your proactive attitude and customer-focused mindset.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions ready about the company culture, team dynamics, or ongoing projects at IDBS. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Yourself
Danaher values inclusivity and unique viewpoints, so don’t be afraid to let your personality shine through. Share your passion for science and technology, and how you can contribute to their mission. Authenticity can set you apart from other candidates.
