At a Glance
- Tasks: Manage customer orders and ensure exceptional service throughout the order process.
- Company: Cytiva, part of Danaher, dedicated to life sciences and biotechnology.
- Benefits: Join a culture of belonging with opportunities for personal and professional growth.
- Other info: Work onsite in a dynamic team environment covering the Nordic region.
- Why this job: Make a real difference in health by supporting life-saving innovations.
- Qualifications: Strong communication skills, problem-solving abilities, and experience in customer service.
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.
The Order Management Specialist is responsible for delivering an exceptional customer experience by managing customer orders, resolving inquiries, and ensuring accurate and timely communication throughout the order-to-remittance process. This role plays a critical part in maintaining customer satisfaction, supporting revenue execution, and driving operational excellence through collaboration with cross-functional teams.
This position reports to the Customer Service Manager – UK & Nordics and is part of the EMEA Customer Service Organization located in Little Chalfont, United Kingdom, and will be working onsite to cover the Nordic region (Sweden, Denmark, Norway, Finland, Baltics and Iceland).
What you’ll do:
- We are seeking an Order Management Specialist to provide seamless support to our customers and distributors.
- Using our own initiative, you’ll solve problems from initial query right through to remittance whilst delivering increased customer satisfaction through exceptional customer care.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Accurately process order entries to deliver to customer expectations.
- Proactively handle backlogs, replacements, and free of charge shipments.
- Follow shipment and installation to ensure revenue collection occurs on time.
- Communicate with appropriate individuals throughout.
Who you are:
- Possess excellent communication and customer service skills.
- Highly organized and able to prioritize workload.
- Competent MS Office skills and be comfortable working with different systems.
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail.
- Previous client and customer service experience & thrive in a busy customer service environment.
- Knowledge of Oracle or similar ERP system.
- Knowledge of Salesforce would be beneficial.
- Flexible and collaborative team member.
- Fluent (both written and verbal) in English (and Swedish, Danish or Finnish would be an advantage).
It would be a plus if you also possess previous experience in: Previous experience of working within a manufacturing environment. Nordic languages preferred.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Order Management Specialist - Nordics employer: Danaher
Cytiva is an exceptional employer that fosters a culture of belonging and innovation, where your unique perspective is valued. With a commitment to employee growth and development, you will have the opportunity to lead impactful projects in life sciences while enjoying comprehensive benefits and a supportive work environment. Located across multiple strategic sites, including Puerto Rico and the UK, Cytiva offers a dynamic workplace that prioritises safety, quality, and continuous improvement, making it an ideal place for those looking to make a meaningful difference in human health.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Specialist - Nordics
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Danaher. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Danaher before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Management Specialist - Nordics
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Danaher:Your cover letter is your chance to shine! Tell us why you want to work at Danaher specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Danaher!
How to prepare for a job interview at Danaher
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
