At a Glance
- Tasks: Lead customer care initiatives and ensure seamless communication between local markets and global teams.
- Company: Join Danaher, a leader in life sciences and diagnostics with a commitment to innovation.
- Benefits: Comprehensive benefits, including health care and paid time off, enhancing your work-life balance.
- Other info: Dynamic team environment with opportunities for growth and travel.
- Why this job: Make a real difference in cancer diagnostics and improve lives through innovative solutions.
- Qualifications: Bachelor's degree or equivalent experience in customer care; strong relationship-building skills.
The predicted salary is between 45000 - 55000 £ per year.
This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.
The Regional Customer Care Lead serves as the primary regional point of contact for customer and internal inquiries, acting as the key link between local markets and the Global Customer Care Centre of Excellence (CoE). This role also supports customer communications, escalations, order fulfilment, and installation activities while partnering across Sales, Service, Contracts, Supply Chain, Logistics, and Finance to ensure timely issue resolution, operational continuity, and seamless customer experience. This position reports to the Regional Customer Care Leader and supports the UKI and EMEA region.
In this role, you will have the opportunity to:
- Serve as the primary point of contact for regional customers and internal inquiries during local business hours, providing timely updates, issue resolution support, and escalation management, partnering closely with the Global Customer Care CoE, to ensure seamless coordination while maintaining local market responsiveness, proving support in local language, and customer engagement.
- Coordinate activities between Sales, Service, Contracts, Supply Chain, Finance, Logistics, and local market teams to drive aligned customer support and issue resolution.
- Own escalation intake, triage, follow-up, and regional coverage during holidays or operational gaps to maintain customer service continuity.
- Provide regional insights into customer feedback, sales concerns, recurring issues, and process improvement opportunities to enhance customer experience.
The essential requirements of the job include:
- Bachelor's degree or equivalent experience in customer care or customer experience.
- Clear understanding of essential Customer Care processes and tools (CRM platforms) to include customer escalation resolution.
- Ability to build effective relationships inside and outside the organization, work effectively in a matrix structure, remain accountable for business results.
Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to travel ~ 5%, including overnight travel for workshops.
It would be a plus if you also possess previous experience in:
- Experience with DBS tools, including PSP, Kaizen, and Standard Work.
- Fluency in English and at least one additional European language.
- Experience in Life Sciences, Medical Devices, or Diagnostics industry.
Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Regional Customer Care Lead in Milton Keynes employer: Danaher
At Pall Corporation, we are committed to fostering a culture of belonging and innovation, where your unique perspective is valued. As a fully remote employer, we offer flexible work arrangements that empower you to thrive while making a tangible impact in life sciences and biotechnology. With a strong focus on employee growth and development through the Danaher Business System, you will have the opportunity to enhance your skills and contribute to meaningful projects that advance health and safety globally.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Care Lead in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Danaher. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Danaher before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regional Customer Care Lead in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Danaher:Your cover letter is your chance to shine! Tell us why you want to work at Danaher specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Danaher!
How to prepare for a job interview at Danaher
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
