At a Glance
- Tasks: Lead a customer-facing team to provide regulatory support and ensure customer satisfaction.
- Company: Cytiva, part of Danaher, dedicated to transforming human health.
- Benefits: Comprehensive benefits, including healthcare and paid time off.
- Other info: Opportunities for international travel and career growth in a supportive environment.
- Why this job: Make a real difference in life sciences while developing your leadership skills.
- Qualifications: Bachelor’s degree in science/engineering and 2+ years in product management or support.
The predicted salary is between 50000 - 60000 £ per year.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
The Manager, Customer Regulatory Support is responsible for the performance of associates in a customer facing Regulatory team in regards to set department metrics and KPIs for responses within the customer interaction management system (SFDC) for Regulatory Support related cases. This position reports to the Department Director and is part of the Customer Regulatory Support team within QARA located in Ilfracombe, UK and will be an on-site role.
What you will do:
- Lead customer facing direct reports to meet established metrics and provide customer facing regulatory support documentation according to set metrics, ensuring customer satisfaction and protection of Cytiva Intellectual property.
- Provide guidance to other relevant Cytiva functions regarding customer expectations and required information and standards.
- Lead and set the direction for the team and direct reports, including optimization of process to improve efficiency and customer satisfaction.
- Set the strategy and operational plan for the customer facing team in close collaboration with other critical functions in Cytiva and the department.
- Develop people, organization, and operating mechanisms to successfully meet customer expectations and requirements of Cytiva internal stakeholders.
Who you are:
- Bachelor’s degree in a science/engineering or related field required, advanced degree beneficial.
- Minimum 2 years’ experience in product management, product support, or quality in a life sciences company.
- Understanding of relevant regulatory, quality and scientific fundamentals applicable to Bioprocess products.
- Demonstrated ability to balance resources, timing and quality of outcomes.
- Proven leadership skills and experience leading global teams.
- Strong written and verbal communication skills, fluent in English.
- Ability to travel – opportunities for occasional international travel.
It would be a plus if you also possess previous experience in managing a global cross functional team.
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Manager, Customer Regulatory Support employer: Danaher
Cytiva, part of Danaher, is an exceptional employer located in Ilfracombe, UK, where you can thrive in a culture that values innovation and belonging. With a strong commitment to employee growth, Cytiva offers comprehensive benefits and opportunities for continuous improvement, allowing you to make a meaningful impact in life sciences while working alongside dedicated colleagues who care about each other and the health of patients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Regulatory Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to life sciences and customer support. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your leadership experience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Cytiva and making a real impact in the life sciences field.
We think you need these skills to ace Manager, Customer Regulatory Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Manager, Customer Regulatory Support role. Highlight your relevant experience in product management and regulatory support, and show how your skills align with our mission at Cytiva.
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share specific examples of how you've successfully managed teams or projects in the past, especially in a life sciences context.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We want to see your personality shine through, so let your unique voice come across!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Danaher
✨Know Your Stuff
Make sure you brush up on the key regulatory and quality fundamentals relevant to bioprocess products. Understanding the ins and outs of these areas will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in a global or cross-functional context. Highlighting your ability to balance resources, timing, and quality will demonstrate that you can effectively manage the customer-facing team at Cytiva.
✨Understand the Company Culture
Familiarise yourself with Cytiva's commitment to innovation and customer satisfaction. Be ready to discuss how your values align with theirs and how you can contribute to their mission of transforming human health.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and the Danaher Business System. This shows your genuine interest in the position and helps you gauge if it's the right fit for you as well.
