Manager Automation & Clinical Software Solutions in London

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year.

From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Automation & Clinical Software Solutions Manager will have responsibility to lead and oversee one (Team 2) of the regional Workflow & IT Solutions EMEA Customer Service teams in the EMEA Region delivering end‑to‑end complex solution installations and transition to the customer Go-Live ensuring no disruption in the customer satisfaction.

The Automation & Clinical Software Solutions Manager will be joining a dynamic team of accomplished business leaders who share a passion for competing through an entrepreneurial approach in a multi-billion dollar marketplace. It will be incumbent upon him/her to contribute to immediate and effective relations through interactive communication, exchanging ideas and fostering an environment of teamwork and mutual respect.

In this role, you will have the opportunity to:

• Lead, mentor, and develop a team of Specialists across Hardware, Application Workflow, and Clinical IT domains for seamless integration of all solution components.
• Plan and monitor resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support, mitigating risks and resolving issues.
• Drive customer satisfaction by guaranteeing a smooth installation experience and effective Go-Live.
• Develop and maintain installation processes, documentation, and best practices to ensure consistency and operational excellence.
• Track performance metrics, analyze operational data, and implement improvement initiatives.
• Partner with Sales, Project Management, Local Service, Local Application Specialists to ensure readiness and successful project outcomes.
• Collaborate with other regional teams and global teams to share knowledge, share resources, align on standards, and implement new tools or technologies.

The essential requirements of the job include:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s preferred.
• 5+ years in solution delivery of Automation/IT services, leading complex team, preferably multicultural distributed teams across EMEA.
• Ability to work effectively across diverse cultures and geographies with proven experience with complex installations (integrations, networking, security, data migration) and customer support operations.
• Familiarity with security frameworks (e.g., ISO 27001) and EMEA data/privacy regulations (e.g., GDPR).
• Very customer focused and has strong interpersonal and communications skills.
• Ability to influence others – ability to inform, convince, and persuade others to action on key initiatives.
• High energy, able to handle conflict. An independent worker, capable of operating in a fast-moving, ever-changing environment and able to effectively deal with difficult situations.
• High adaptability in a dynamic environment.
• Fluency in English and at least one of the big EMEA languages (Spanish, Italian, German or French). Additional EMEA languages are advantageous.

Working Conditions: This role is REMOTE based in UK area London, Manchester. Alternatively, applicants from Northern Europe may be considered. Willingness to travel across the customer service assigned (up to 50-70%, depending on portfolio and go‑live schedules).

Interview and selection will happen continuously, and an opening can be filled before last day of application. Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.