Contract & Relationship Manager in London

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

The Contract & Relationship Manager is responsible for the full ownership of the governance and oversight of multiple complex contracts. They will oversee the provision of contractual services delivered to our customers, aligning with our mission and values. This position reports to the Managed Service Contracts Manager and is part of the Managed Service Contracts Team. You will be the Managed service contract dedicated to one of our biggest customers in the London area (SWLP - South West London Pathology).

In this role, you will have the opportunity to:

• Undertake all aspects of contract evaluation and governance including KPIs.
• Monitor sub-contractor contract compliance to detail Key Performance Indicators and take appropriate actions as agreed with line management and key stakeholders.
• Draft standard contract documents such as non-disclosure agreements, change control documents, Framework schedules, etc. as and when required.
• Provide excellent customer experience, being knowledgeable about your job, having pride in yourself and your abilities, and giving the customer your best to create loyalty and stand out among the rest.
• Manage performance and financial statistics for both Beckman Coulter and sub-contractors and investigate all opportunities to control and drive down costs, whilst pursuing continual improvements in performance.

The essential requirements of the job include:

• Knowledge of Managed Services with account management experience, delivering and monitoring contract performance/compliance.
• Excellent customer service, business management techniques and negotiation skills with negotiation principles experience.
• Experience working in a team handling complex projects with management of multiple stakeholders with varying agendas.
• Outstanding planning and organisational skills with evidence of creation and execution of successful strategic plans and contract performance.
• An understanding of public procurement and supplier management in a laboratory setting.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel – the role requires 70% travel, and days dedicated at SWLP offices. Some wider travel with overnight stays may be required.
• Must have a valid driver’s license with an acceptable driving record.

It would be a plus if you also possess previous experience in:

• Tender proposal management.
• Procurement and supply chain process.

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefits that add value to our lives. Whether it’s a health care programme or paid time off, our programmes contribute to life beyond the job. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.