At a Glance
- Tasks: Support customers and distributors by managing orders and ensuring satisfaction.
- Company: Cytiva, a leader in Life Sciences, transforming human health.
- Benefits: Opportunities for growth, learning, and a collaborative work environment.
- Other info: Join a dynamic team dedicated to improving global health solutions.
- Why this job: Make a real impact in life-saving activities while developing your skills.
- Qualifications: Strong communication, organisation, and problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Be part of something altogether life-changing! Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
We are seeking an Order Management Specialist to provide seamless support to our customers and distributors. Using our own initiative, you’ll solve problems from initial query right through to remittance whilst delivering increased customer satisfaction through exceptional customer care. This is an onsite role based in our offices in Little Chalfont, Amersham.
What you’ll do:
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Accurately process order entries to deliver to customer expectations.
- Proactively handle backlogs, replacements, and free of charge shipments.
- Follow shipment and installation to ensure revenue collection occurs on time.
- Communicate with appropriate individuals throughout.
Who you are:
- Possess excellent communication and customer service skills.
- Highly organized and able to prioritize workload.
- Competent MS Office skills and be comfortable working with different systems.
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail.
- Previous client and customer service experience & thrive in a busy customer service environment.
- Knowledge of Oracle or similar ERP system.
- Knowledge of Salesforce.
- Flexible and collaborative team member.
- Fluent (both written and verbal) in English.
It would be a plus if you also possess previous experience in:
- Previous experience of working within a manufacturing environment.
- Nordic languages preferred.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Order Management Specialist in Little Lever employer: Danaher
Cytiva is an exceptional employer that prioritises employee growth and development within the Life Sciences industry. Located in Little Chalfont, Amersham, our collaborative work culture fosters meaningful relationships and encourages continuous learning, allowing you to tackle impactful challenges alongside dedicated colleagues. With a commitment to customer satisfaction and innovative solutions, Cytiva offers a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Specialist in Little Lever
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Cytiva. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Cytiva and its mission. Show us you’re passionate about life sciences and how you can contribute to our goals.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet, so be ready to tackle some real-life scenarios during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Order Management Specialist in Little Lever
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Order Management Specialist role. Highlight your customer service experience and any relevant skills, like your knowledge of Oracle or Salesforce. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the life sciences industry and how your skills align with our mission at Cytiva. Keep it professional but let your personality come through!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love proactive thinkers who can handle backlogs and ensure customer satisfaction, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Cytiva!
How to prepare for a job interview at Danaher
✨Know Your Stuff
Before the interview, make sure you understand Cytiva's mission and the role of an Order Management Specialist. Familiarise yourself with their products and services, especially how they impact human health. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you solved problems proactively or improved customer satisfaction, as this aligns perfectly with what Cytiva is looking for.
✨Be Organised and Detail-Oriented
Cytiva values organisation and attention to detail. During the interview, discuss how you manage your workload and prioritise tasks. You could even mention specific tools or methods you use to stay organised, which will demonstrate your ability to handle the demands of the role effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the Order Management department. This not only shows your enthusiasm for the role but also helps you gauge if Cytiva is the right fit for you.
