At a Glance
- Tasks: Create and deliver engaging LC/MS training programs for global service teams.
- Company: Join Danaher, a leader in life sciences and diagnostics with a culture of inclusion.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on continuous improvement.
- Why this job: Make a real impact in life sciences while accelerating your career potential.
- Qualifications: Bachelor's degree in relevant fields and experience with LC/MS systems required.
The predicted salary is between 115000 - 125000 £ per year.
This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.
The Liquid Chromatography/Mass Spectrometry (LC/MS) Service Trainer is responsible for developing and delivering workflow-based LC/MS training programs that prepare the global service workforce to support current and emerging technologies. This role strengthens Field Service Engineer readiness by creating engaging technical training, improving troubleshooting capability, supporting new product introductions, and partnering with Global Service Support teams to address field knowledge gaps. Strategically, this position plays a critical role in building global service capability, standardizing training practices, accelerating field adoption of new technologies, and ensuring service teams are prepared to deliver consistent, high-quality customer support. The role has a direct impact on service productivity, customer satisfaction, and overall field effectiveness.
This position reports to the Director, Service Training, is part of our Global Service Support team and is ONSITE at our location in Marlborough, MA.
In this role, you will have the opportunity to:
- Develop and deliver LC/MS workflow training programs that enable Field Service Engineers to understand and support end-to-end customer workflows, including sample preparation, method development, data acquisition, processing, and reporting.
- Create engaging learning experiences through instructor-led, virtual, and hands-on training that translate complex technical and workflow concepts into practical service applications.
- Strengthen field troubleshooting capabilities by training service personnel to diagnose and resolve issues across instrumentation, software, methods, and customer workflows, improving service effectiveness and customer outcomes.
- Design and maintain technical training curricula and learning resources, including workflow-based exercises, assessments, job aids, and digital learning content that support competency development and field readiness.
- Partner with Global Service Support teams, to support new product introductions, address field knowledge gaps, and continuously improve service performance through effective training and knowledge transfer.
The essential requirements of the job include:
- Bachelor's degree (B.S. /B.A.) in Chemistry, Science, Medical Technology or equivalent experience with an emphasis on LC/MS or CE technology or workflows.
- 3+ years of hands-on experience with LC/MS systems, including maintenance, troubleshooting, and customer support in a service, applications, or laboratory environment, OR Associate's Degree (A.S./A.A.S) in same fields and 5+ years of experience.
- 1+ years experience creating training materials and learning content, such as curricula, lab exercises, workbooks, assessments, troubleshooting guides, and digital learning resources.
- Demonstrated experience supporting analytical workflows including sample preparation, method setup, instrument operation, data acquisition, data processing, and results interpretation across LC/MS platforms.
- Experience developing and delivering technical training programs, including instructor-led, virtual, and hands-on courses for engineers, technical specialists, or laboratory personnel.
- Proven ability to collaborate with cross-functional teams.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- This position requires up to 15% travel, which includes overnight stays. Travel will primarily be international.
- This position requires the ability to regularly lift, move, slide, raise and/or place up to 40 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
It would be a plus if you also possess previous experience in:
- Hands-on experience with SCIEX OS software.
- Hands-on experience with Analyst software.
- Operational experience with SCIEX Triple Quad, QTRAP, and/or TripleTOF mass spectrometry platforms.
SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
The annual salary range this role is $115,000.00-$125,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Global LC/MS Service Trainer - ONSITE employer: Danaher
Cytiva is an exceptional employer that fosters a culture of belonging and innovation, where your unique perspective is valued. With a commitment to employee growth and development, you will have the opportunity to lead impactful projects in life sciences while enjoying comprehensive benefits and a supportive work environment. Located across multiple strategic sites, including Puerto Rico and the UK, Cytiva offers a dynamic workplace that prioritises safety, quality, and continuous improvement, making it an ideal place for those looking to make a meaningful difference in human health.
StudySmarter Expert Advice🤫
We think this is how you could land Global LC/MS Service Trainer - ONSITE
✨Get Involved in Local Research Communities
Tap into local biotechnology meetups and research forums. These are great places to mingle with industry professionals, share your passion, and even discover unadvertised job openings. It's all about getting your face known in the field!
✨Leverage University Alumni Networks
If you're a recent grad, don’t underestimate the power of your university’s alumni network! Reach out to alumni working in biotechnology to gather tips about job openings at companies like Danaher. You'd be surprised how willing people are to help out a fellow grad!
✨Show Off Your Projects
Curate a portfolio showcasing any research projects or internships you've completed in biotechnology. This tangible evidence of your skills can really impress employers when you chat with them at networking events or interviews. It's about making that killer first impression!
✨Stay Up-to-Date with Industry Trends
Biotech is a fast-paced field, so keeping yourself updated with the latest advancements is crucial. Attend industry conferences, webinars, or workshops to broaden your knowledge and meet potential employers. Plus, it’ll give you fantastic talking points for your interviews at places like Danaher!
We think you need these skills to ace Global LC/MS Service Trainer - ONSITE
Some tips for your application 🫡
Show Off Your Lab Skills:In the biotechnology field, it's super important to highlight your lab experience in your CV. Be sure to mention specific techniques or instruments you've mastered (think PCR, gel electrophoresis, etc.) and any relevant projects you've worked on. This will show Danaher that you have the hands-on skills they need.
Tailor Your Technical Skills:Make sure to emphasise your technical skills, especially those relevant to the biotechnology sector. Include any software tools or programming languages you've used, like R or Python for data analysis, which could be key for this role at Danaher.
Craft a Compelling Cover Letter:Since this is a full-time role, your cover letter should reflect not only your passion for biotechnology but also your long-term career ambitions. Share why you're excited about the work that Danaher does and how you envision contributing to their goals. This shows that you’re not just looking for any job, but you're genuinely invested in this opportunity.
Include Your Papers and Projects:If you've published any papers or contributed to significant projects, mention them! These documents can boost your application and provide tangible evidence of your expertise in the biotechnology field. Don’t forget to link to any relevant publications or project summaries—this can set you apart from other candidates.
How to prepare for a job interview at Danaher
✨Brush Up on Lab Techniques
Since you're eyeing a full-time gig in biotechnology, make sure you're well-versed in the lab techniques relevant to the role. Be ready to talk about PCR, CRISPR, or any specific methods mentioned in the job description at Danaher. You might even be asked to demonstrate your understanding of these processes.
✨Know Your Bioinformatics Tools
Get comfortable with bioinformatics tools that are commonly used in the industry, like BLAST or Bioconductor. These are key in biotechnology, and having hands-on experience or at least familiarity can set you apart. Prepare to discuss any relevant projects you've worked on, especially if they involved data analysis or genomic research.
✨Show Your Teamwork Skills
Biotech often involves collaboration across multiple disciplines. Be ready to share stories that highlight your teamwork and communication skills, especially in research projects. Think about working with different teams at university or any internships – this is where you can show how well you fit into Danaher's culture.
✨Research Recent Biotech Innovations
Stay updated on the latest trends and breakthroughs in biotechnology. Knowing what's happening in the field can help you engage in more meaningful discussions during your interview. Bring up recent articles or advancements that excite you, especially those related to the work being done at Danaher. This shows your passion for the industry!
