Field Service Engineer (Territory: Marlborough, MA)

This job is with Danaher, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.

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Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter.

And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years.

Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world.

Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year.

From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer is responsible for installing, maintaining, and repairing laboratory instruments to ensure optimal performance and minimal downtime.

They provide on-site technical support, conduct preventive maintenance, and deliver a high level of customer service to clinical and research laboratories.

This position reports to the Field Service Manager and is part of the Field Service team located in Malbrough, MA and will be working remotely to cover the New England territory.

In this role, you will have the opportunity to: Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.

Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.

Utilize business systems such as OBI, Sales Force, and Share Point for Service Call Planning and advancing team goals Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.

Foster collaboration by assisting with the training of newer Field Service Engineers The successful candidate will possess the following: Ability to manage a dynamic service schedule, travel throughout an assigned region, and independently complete service documentation, PMs, and corrective actions while meeting company performance and compliance requirements.

The essential requirements of the job include: Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience. 1+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.

Demonstrated experience managing a dynamic service schedule with travel throughout an assigned region, independently complete service documentation, PMs, and corrective actions while meeting company performance and compliance requirements.

Travel, Motor Vehicle Record