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- Tasks: Provide technical support and on-site assistance to customers in the London area.
- Company: Join Beckman Coulter Diagnostics, a leader in advancing healthcare through innovative diagnostics.
- Benefits: Enjoy a supportive culture, career development opportunities, and a fun team environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic team.
- Qualifications: Bachelor’s degree in Engineering or relevant technical diploma; good communication skills required.
- Other info: Open to travel; driving license mandatory; experience with Salesforce is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
We are currently looking for a Field Service Engineer for the London area of the UK, who will have the possibility to conduct service, repair and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines the most cost-effective solution.
Escalates complex issues to a greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. In addition, they will demonstrate the ability to utilize critical thinking and analysis to make decisions, solve problems, and implement solutions.
They will be able to communicate and listen honestly and create empathy with the customer, colleagues, and collaborators.
Key Responsibilities:
- Provide Technical Customer support, on-site assistance to our customers.
- Escalates complex issues to a greater level of technical support.
- Responds to customer support calls within an assigned territory.
Key Requirements:
- Bachelor’s degree in Engineering is preferable or Biotech Technical/Electronic Secondary School Diploma, proficient English is mandatory.
- Open to travel, (driving license is mandatory).
- Good communication and interpersonal skills.
- Able to work autonomously, being a team player as well.
- Experience with Salesforce will be beneficial.
You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. You will work in a leading global company, with a leader who cares about you, your strengths, and will help you to develop the best possible version of yourself.
Beckman Coulter is part of Danaher Corporation, a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world-class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental, and applied solutions.
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and are proud to be an Equal Employment Opportunity employer.
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Field Service Engineer (London) employer: Danaher
Contact Detail:
Danaher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Beckman Coulter Diagnostics on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to field service engineering. Think about how your skills in problem-solving and customer support can shine through. We want you to show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your technical skills! Bring examples of past projects or experiences where you’ve successfully diagnosed and solved issues. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Beckman Coulter Diagnostics. Let’s get you that job!
We think you need these skills to ace Field Service Engineer (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in technical support and customer service, as well as any engineering qualifications you have. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for diagnostics and how you can contribute to our team. Be genuine and let us know why you’re excited about the opportunity at Beckman Coulter Diagnostics.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve used critical thinking to solve problems. We love candidates who can think on their feet and come up with effective solutions, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Danaher
✨Know Your Tech
As a Field Service Engineer, you'll be dealing with complex diagnostic tools. Brush up on the technical aspects of the products you'll be working with. Familiarise yourself with common issues and solutions, as well as any relevant software like Salesforce. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples where you've diagnosed and solved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your critical thinking abilities and how you can apply them in real-world scenarios.
✨Communicate Effectively
Since this role involves a lot of customer interaction, practice your communication skills. Be clear and concise when explaining technical concepts, and show empathy towards customer concerns. You might even want to role-play some common customer scenarios with a friend to build your confidence.
✨Emphasise Teamwork and Autonomy
Beckman Coulter values both teamwork and the ability to work independently. Prepare to discuss how you've successfully collaborated with others in the past, as well as times when you've taken initiative on your own. Highlighting your adaptability will make you a more attractive candidate.
