Field Automation Specialist - Cell and Gene Therapy

This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Be part of something altogether life-changing! Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Field Automation Specialist will work alongside Field Application Specialists to understand customer digital needs and facilitate the implementation of Cytiva solutions in customer workflows. This role could potentially span the GenMed business units. This position will be fully remote and will require travel up to 50% of your time. At Cytiva, our vision is to advance future therapeutics from discovery to delivery.

In this role, you will have the opportunity to:

• Provide pre and post sales technical support to customers and sales teams on our digital solutions.
• Engage with customers IT automation teams to understand infrastructure into which e.g. MES’ like Chronicle would be connected and assist with technical qualification of Chronicle (and other solutions) opportunities.
• Coordinate and deliver product demonstrations, training, site visits and follow-ups and develop implementation proposals to customers based on customer needs and situation.
• Troubleshoot customer technical issues and add value to Cytiva's customers by identifying continuous improvement opportunities in their automation processes and crafting and implementing innovative process improvement.
• Provide constant feedback to development team on customer insights or problem statements and ensure comprehensive reporting of all on-field activities and customer contacts on salesforce.com.
• Support proof of concept implementations of automation technology including helping customers to set up secure connectivity between their lab instruments and the Cytiva Cloud.
• Collect customer and market feedback from the field and channel it to internal team and relevant departments.
• Develop and maintain a library of electronic SOPs for customers moving from manual to automated systems or scaling their processes.
• Developing and maintaining relationships with the regional commercial and marketing teams, as well as the global product managers and R&D organizations.
• Collaborate with colleagues from the wider life sciences team to identify and develop complete solutions for customers.
• Designing, developing and delivering training courses, theoretical as well as practical, in the field of digital automation.
• Thought leadership – influencing KOLs to establish Cytiva solutions as key enablers for therapy manufacture for GenMed BU’s.

The essential requirements of the job include:

• Bachelor's degree in Engineering/Automation - Masters preferred.
• Proven experience in automation/IT commercial, product management or R&D roles.
• Proven ability to lead cross functional projects in a positive and collaborative leadership style.
• Strong business & technical acuity, with an eye for detail.
• Excellent communication skills. The position requires an ability to absorb and handle complex information and to translate this information into material which is both clearly structured and appealing to customers.
• Influencing skills - ability to empower individuals and demonstrate organizational influence.
• Team oriented - ability to motivate and work well with diverse, global and cross-functional teams.
• Demonstrated ability to deliver results while working on multiple projects simultaneously.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

Explore the flexibility and challenge that working for Cytiva can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.