Equipment Service Center Specialist

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

The Equipment Service Center Specialist is responsible for providing excellent customer service for both internal and external stakeholders with our Equipment Delivery Services. This position reports to the EMEA Installation Team Leader and is part of the EMEA Equipment Service Installation Team located in Amersham Place, Buckinghamshire, United Kingdom and will be an on-site role.

What you will do:

• Establish and maintain effective communication with internal stakeholders throughout the process such as Regional Service Managers, Field Service Engineers, Finance and Sales teams.
• Open service requests and installations, dispatch installation and other planned service work orders in a timely manner and to high quality.
• Work as part of a team and adopt a flexible approach to maintain and improve the quality of service and deliver installation projects to customer timelines.
• Provide excellent customer service for both internal and external customers.
• Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.

Who you are:

• Written and oral fluency in English (additional European languages are a bonus).
• Excellent organisational, interpersonal and workload management skills.
• Experience with CRM (e.g. Salesforce) or ERP (e.g. Oracle/SAP) systems.
• Previous client and customer service experience.
• Ability to work well as part of a team in a busy customer service environment.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Willingness for occasional business travel (once per year).

It would be a plus if you also possess previous experience in:

• Ability to speak and write in another European language to business standard (B2/C1).
• Previous experience in the Lifesciences/biopharma industry in a customer-facing capacity is a plus but not required.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. This job is also eligible for bonus/incentive pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and employer pension contribution to eligible employees.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.