At a Glance
- Tasks: Lead a customer-facing team to ensure regulatory support and customer satisfaction.
- Company: Join Cytiva, part of Danaher, an inclusive employer making a real difference in life sciences.
- Benefits: Comprehensive benefits, including health care and paid time off, enhancing life beyond work.
- Other info: Opportunities for international travel and career growth in a dynamic team.
- Why this job: Make a tangible impact on human health while developing your career in a supportive environment.
- Qualifications: Bachelor’s degree in science/engineering and 2+ years in product management or support required.
The predicted salary is between 50000 - 60000 £ per year.
This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.
The Manager, Customer Regulatory Support is responsible for the performance of associates in a customer facing Regulatory team in regards to set department metrics and KPIs for responses within the customer interaction management system (SFDC) for Regulatory Support related cases. This position reports to the Department Director and is part of the Customer Regulatory Support team within QARA located in Ilfracombe, UK and will be an on-site role.
What you will do:
- Lead customer facing direct reports to meet established metrics and provide customer facing regulatory support documentation according to set metrics, ensuring customer satisfaction and protection of Cytiva Intellectual property.
- Provide guidance to other relevant Cytiva functions regarding customer expectations and required information and standards.
- Lead and set the direction for the team and direct reports, including optimization of process to improve efficiency and customer satisfaction.
- Set the strategy and operational plan for the customer facing team in close collaboration with other critical functions in Cytiva and the department.
- Develop people, organization, and operating mechanisms to successfully meet customer expectations and requirements of Cytiva internal stakeholders.
Who you are:
- Bachelor’s degree in a science/engineering or related field required, advanced degree beneficial.
- Minimum 2 years’ experience in product management, product support, or quality in a life sciences company.
- Understanding of relevant regulatory, quality and scientific fundamentals applicable to Bioprocess products.
- Demonstrated ability to balance resources, timing and quality of outcomes.
- Proven leadership skills and experience leading global teams.
- Strong written and verbal communication skills, fluent in English.
- Ability to travel – opportunities for occasional international travel.
It would be a plus if you also possess previous experience in managing a global cross functional team.
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Manager, Customer Regulatory Support in Devon employer: Danaher
At Cytiva, a Danaher operating company, we pride ourselves on being an inclusive employer that values diverse perspectives and fosters a culture of belonging. Located in Ilfracombe, UK, our team is dedicated to making a tangible impact in life sciences and biotechnology, offering employees opportunities for continuous personal and professional growth while working on meaningful challenges that save lives. With comprehensive benefits and a commitment to innovation, Cytiva is the ideal place for those looking to accelerate their careers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Regulatory Support in Devon
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those at Cytiva or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Cytiva, they value innovation and teamwork, so think of examples from your past that showcase these traits.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Manager, Customer Regulatory Support. Highlight your leadership skills and how you've improved processes in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Cytiva.
We think you need these skills to ace Manager, Customer Regulatory Support in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Manager, Customer Regulatory Support role. Highlight your relevant experience in product management or quality within life sciences, and don’t forget to mention any leadership skills you have!
Showcase Your Communication Skills:Since strong written and verbal communication is key for this position, use clear and concise language in your application. We want to see how you can convey complex ideas simply, so let your personality shine through!
Demonstrate Your Understanding of Regulatory Standards:In your application, make sure to touch on your knowledge of regulatory, quality, and scientific fundamentals. This will show us that you’re not just a great fit for the role, but also passionate about making a real difference in life sciences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Danaher
✨Know Your Stuff
Make sure you brush up on the key regulatory and quality fundamentals relevant to bioprocess products. Familiarise yourself with Cytiva's role in life sciences and how they impact customer satisfaction. This knowledge will help you demonstrate your understanding of the industry and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in a global context. Think about specific challenges you faced and how you overcame them. This will help you illustrate your ability to balance resources, timing, and quality outcomes, which is crucial for the Manager, Customer Regulatory Support role.
✨Communicate Clearly
Since strong written and verbal communication skills are essential, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more confident and ensure you convey your ideas effectively during the interview.
✨Align with Their Values
Cytiva values innovation and a culture of belonging. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of transforming human health. Sharing your passion for making a difference in life sciences will resonate well with the interviewers.
