At a Glance
- Tasks: Coordinate customer requests and schedule Field Service Engineers for optimal service delivery.
- Company: Join Danaher, a leader in life sciences and diagnostics with a culture of innovation.
- Benefits: Inclusive workplace, career growth opportunities, and the chance to make a real impact.
- Other info: On-site role in Milton Keynes with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a team that shapes the future of science and technology.
- Qualifications: GCSE or equivalent, customer service experience, and familiarity with SAP and Salesforce.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.
The Customer Service Advocate is responsible for the interface between the customers, the field service, and other internal teams. In addition, this role is responsible for Service Dispatch and planning for a team of 7 to 10 Field Service Engineers, ensuring optimal resource utilization and service efficiency. The mission is customer satisfaction and the timely execution of service jobs, including remote and field service activities, through to full customer satisfaction and best utilisation of field resources. This position reports to the Service Delivery Manager and is part of the Service Delivery Team located in Milton Keynes and will be an on-site role.
In this role, you will have the opportunity to:
- Be the single point of entry for all customer requests (via email and phone) related to aftermarket service activities for the Netherlands and Belgium.
- Act as Service Dispatcher/Planner for regional Field Service Engineers, ensuring efficient scheduling, maximized productivity, and reduced travel time.
- Coordinate customer appointments in alignment with spare parts delivery and dispatch Field Service Engineers accordingly.
- Coordinate the timely closure of Work Orders in SFDC and SAP and ensure all returns and invoicing are completed in line with KPIs.
- Optimise planning of Field Service Engineers to ensure fast response, reduce travel times, and deliver the best outcome for the customer.
The essential requirements of the job include:
- Education – GCSE, VMBO, MAVO diplomas, or equivalent.
- Experience of working with customers in a similar role.
- Previous experience of SAP.
- Previous experience of Salesforce.
It would be a plus if you also possess previous experience in:
- Dutch or French speaking verbal/written would be a bonus.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Customer Service Advocate Dispatcher employer: Danaher
At Pall Corporation, we are committed to fostering a culture of belonging and innovation, where your unique perspective is valued. As a fully remote employer, we offer flexible work arrangements that empower you to thrive while making a tangible impact in life sciences and biotechnology. With a strong focus on employee growth and development through the Danaher Business System, you will have the opportunity to enhance your skills and contribute to meaningful projects that advance health and safety globally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advocate Dispatcher
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Danaher. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Danaher before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advocate Dispatcher
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Danaher:Your cover letter is your chance to shine! Tell us why you want to work at Danaher specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Danaher!
How to prepare for a job interview at Danaher
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
