At a Glance
- Tasks: Provide hands-on IT support and resolve tech issues to keep operations running smoothly.
- Company: Join Danaher, a leader in life sciences and an inclusive employer.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for career advancement in a collaborative environment.
- Why this job: Make a real impact in life-saving projects while developing your IT skills.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.
The IT Analyst is a business-critical frontline role that safeguards site uptime, operational continuity, and end-user productivity by delivering hands-on IT support across office, warehouse, manufacturing, and lab environments. The position owns L1/L2 incident resolution, request fulfilment, and on-site support execution while partnering with senior analysts and global IT teams to reduce disruption and sustain reliable technology performance. This role is essential to keeping site-critical functions running reliably, ensuring technology issues are resolved with speed, discipline, and clear accountability. This position reports to the Sr Manager, Digital Workplace Support UK, part of the Infrastructure and Operations team, and it will be on-site in Newquay.
What you will do:
- Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.
- Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.
- Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.
- Execute site changes and deployments in line with defined processes, standards, and risk controls.
- Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.
Who you are:
- Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
- Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.
- Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues.
- Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.
- Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment.
Travel, Motor Vehicle Record
IT Analyst in Cornwall employer: Danaher
Danaher is an exceptional employer that fosters a culture of belonging and innovation, particularly within the life sciences sector. As part of Cytiva, you will engage in meaningful work that directly impacts human health while enjoying opportunities for personal and professional growth in a supportive environment. Located in Newquay, this role offers the chance to be at the forefront of technology solutions that save lives, all while being part of a diverse team committed to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst in Cornwall
✨Tip Number 1
Network like a pro! Reach out to current employees at Cytiva on LinkedIn or through professional groups. Ask them about their experiences and any tips they might have for landing the IT Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of ITIL processes. Be ready to discuss real-life scenarios where you’ve resolved issues quickly. Show them you’re not just a tech whiz, but also a great communicator who can build trust with users.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled L1/L2 support challenges in the past. This will demonstrate your hands-on experience and ability to keep operations running smoothly.
✨Tip Number 4
Apply through our website for the best chance of getting noticed! Tailor your application to highlight your customer-focused approach and teamwork skills. We want to see how you can contribute to our culture of belonging and continuous improvement.
We think you need these skills to ace IT Analyst in Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the IT Analyst role. Highlight your hands-on IT support experience and any relevant skills that match the job description. We want to see how you can bring your unique viewpoint to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Cytiva. Remember, we love seeing genuine enthusiasm for making a difference in life sciences.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've diagnosed and resolved IT issues in the past. We’re looking for structured troubleshooters who can restore service quickly and effectively, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Danaher
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to L1/L2 support. Be ready to discuss specific tools and technologies you've used in the past, as well as how you've resolved issues quickly in operationally sensitive environments.
✨Showcase Your Customer Focus
Prepare examples that highlight your ability to communicate effectively with end users and site leaders. Think of situations where you built trust and provided clear updates during a tech issue—this will show you're customer-focused, which is key for this role.
✨Demonstrate Your Problem-Solving Skills
Be ready to walk through your troubleshooting process. They’ll want to see how you diagnose and resolve endpoint, application, and connectivity issues. Practise explaining your thought process clearly and concisely.
✨Understand the Danaher Business System
Familiarise yourself with the Danaher Business System and how it drives continuous improvement. Being able to discuss how you can contribute to this system will show that you’re aligned with their culture of innovation and impact.
