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- Tasks: Lead onsite support for POCT equipment, ensuring quality and user satisfaction in clinical settings.
- Company: Join Danaher Life Sciences, a leader in innovative science and technology solutions.
- Benefits: Flexible remote work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare by supporting cutting-edge medical technology.
- Qualifications: Experience with POCT devices, strong communication skills, and a proactive attitude.
- Other info: Dynamic role with opportunities to train staff and enhance service delivery.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Onsite Support Lead role at Danaher Life Sciences
This position is part of Radiometer and is a field-based role in the Southern Sales Team located in the Cardiff area. The successful candidate will be responsible for ensuring the effective operation, quality assurance, and user support of POCT equipment across various clinical settings.
Responsibilities
- Deliver training sessions to clinical staff on the correct use and maintenance of POCT devices, ensuring competency and compliance with protocols.
- Provide on-site first-line support for equipment faults and user errors, resolving issues promptly or escalating as necessary.
- Monitor POCT devices and results remotely using the middleware system to identify and respond to issues proactively.
- Manage stock levels of POCT consumables and reagents, ensuring timely replenishment and preventing disruption to service delivery.
- Ensure consistent monitoring and evaluation of service performance to maintain high-quality standards and promptly address any issues impacting customer satisfaction
- Act as the liaison between clinical areas and laboratory staff to ensure effective communication and issue resolution.
- Ensure adherence to local policies, national guidelines, and accreditation standards (e.g., ISO 22870). Maintain accurate records of training, maintenance, and quality checks.
Essential Qualifications
- Experience working with POCT devices or in a healthcare/laboratory setting
- Strong communication skills and a confident trainer of clinical staff
- Basic understanding of device connectivity and troubleshooting
- Organised and self-motivated with the ability to work independently
- Must take initiative and drive tasks forward independently
- Proficient in Microsoft Office and able to navigate middleware software
Preferred qualifications
- Degree or equivalent qualification in biomedical science, healthcare science or relevant experience
- Prior experience with POCT/medical devices and/or middleware
- Knowledge of ISO 22870 and ISO 15189 standards
Work Arrangement
At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.
Company
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.
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Onsite Support Lead employer: Danaher Life Sciences
Contact Detail:
Danaher Life Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and laboratory sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for those interviews! Research common questions related to POCT devices and user support. We suggest practising your responses with a friend or in front of a mirror. The more comfortable you are, the better you’ll come across when it counts.
✨Tip Number 3
Show off your skills! If you’ve got experience with training clinical staff or troubleshooting equipment, make sure to highlight that in conversations. We want to see how you can bring value to the team, so don’t be shy about sharing your successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are ready to make an impact in the field. Don’t miss out!
We think you need these skills to ace Onsite Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite Support Lead role. Highlight your experience with POCT devices and any relevant training you've delivered. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to convey complex information clearly in your application. We want to know you can train clinical staff effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Danaher Life Sciences
✨Know Your POCT Devices
Make sure you brush up on your knowledge of Point-of-Care Testing (POCT) devices. Understand their functionalities, common issues, and troubleshooting techniques. This will not only help you answer technical questions but also demonstrate your expertise and confidence in the field.
✨Showcase Your Training Skills
Since the role involves delivering training sessions, prepare to discuss your previous experiences in training clinical staff. Think of specific examples where you successfully trained others, highlighting your communication skills and ability to ensure compliance with protocols.
✨Be Proactive About Problem-Solving
During the interview, be ready to share instances where you identified and resolved issues proactively. This could involve monitoring equipment or managing stock levels. Emphasise your initiative and how you drive tasks forward independently, as this is crucial for the Onsite Support Lead role.
✨Familiarise Yourself with Standards
Get acquainted with ISO 22870 and ISO 15189 standards, as they are essential for maintaining quality assurance in healthcare settings. Being able to discuss these standards and how they relate to your work will show that you’re serious about compliance and quality in your role.
